HCN Update for Summer 2025

HCN is taking in-room tablets from a capital expense to a revenue driver by eliminating the cost of ownership, attracting brand partners and advertisers that subsidize the cost, and allowing hotels to own a powerful marketing engine to upsell loyalty, services, and amenities. While other tablet providers focus on selling hardware, HCN is growing its hotel partners' businesses by serving all guests’ needs with an easy-to-use device that drives immediate revenue growth.

Leveraging the power of artificial intelligence (AI), hoteliers can market to 100% of guests throughout their stay. The average person spends 3.5 waking hours a day in the room; that is the ideal time to send value-added service messaging to guests. With HCN’s interactive tablets, guests can communicate with the hotel, make purchases, order food and beverages, report problems, and control their room environment. All room equipment – phone, TV remote, clock/radio, smart room controls – are rolled into one device, along with interactive features to give guests the best in-room experience possible, including: direct in-room messaging/marketing, hotel and local restaurant meal delivery, music streaming, 3,000 digital magazines, AI-based itinerary planning, merchandising, e-commerce, group business/event communication, guest stay survey deployment, housekeeping optimization, interactive city guides and local shops, early/late checkout.

Industry’s Most Powerful Breakthrough: AI Concierge

HCN’s AI Concierge is an industry game changer, especially when presented to every guest on the HCN tablet. HCN uses natural language processing and advanced image generation to deliver the most natural human interface possible in any language. Applying artificial intelligence that feels real, not artificial, AI Concierge reaches out to staff to service requests. Those hoteliers who prefer to offer a human concierge can leverage an integrated Instant Video feature to connect to a live person by video chat link.

NEW! FREE Tablets for Hotels

While all of HCN’s competitors are selling their hardware and software solutions to hotels, HCN is offering a new option – receive tablets for all rooms FREE, paid for by hotel approved advertising. The same features/functionality provided in a traditional model are offered, but with zero cost.

NEW! Music Streaming

A recent research study reports that music streaming is the No. 1 most requested guestroom amenity. HCN has partnered with Stingray Music to add this feature to tablets at no cost. HCN’s advertising model covers the cost of licensing and royalties necessary to compensate creators and publishers.

NEW! Digital Magazines

Guests can now rediscover their love for reading via 3,000 magazines accessible on HCN tablets (the No. 2 most requested tablet service). Through a partnership with Zinio, this no-cost program is available to hotels embracing HCN’s ad-supported model.

A Powerful Marketing Platform & More

HCN tablets provide a powerful interactive marketing platform to promote amenities, local attractions, local shops, property services and more. Dynamic Alerts push real-time information to individuals, groups, floors, or the entire hotel. Other tablet services include opting out of room cleaning or choosing a cleaning time; completing surveys to ensure satisfaction and higher review scores; and offering late checkout to drive revenue and offering rewards.

For more information on HCN, visit www.hcn-inc.com.