HCN Update for Summer 2026

OTTAWA, ONT., CANADA

Hcn-inc.com (See also page 84) HITEC booth #2242

Hotel Communication Network (HCN) is one of the world’s leading suppliers of guest room tablets for hotels and resorts. The company is striking a balance between what
matters most to today’s hoteliers: exceptional guest experiences and measurable financial performance. As general managers remain deeply focused on guest satisfaction, HCN Tablets are demonstrating that engagement and revenue generation are not competing priorities; rather, they are inherently linked. Meet HCN at HITEC in Booth #2242.

From Passive Stay to Active Experience

At the core of this shift is engagement. HCN data shows that 90% of guests interact with the in-room tablet during their stay, with usage exceeding 94% in a recent downtown Chicago luxury hotel study. Guests aren’t just tapping once; they’re actively engaging throughout their stay. On average, they stream three hours of music per room per month (growing by 50% per month), browse hotel services and place orders directly through the tablet. Plus, 95% of room service orders are transacted via the device, creating a seamless, intuitive experience that surpasses traditional hotel apps or QR codes.

One Simple Question, Elevated by Technology

Tablet engagement directly enhances the guest experience. A simple question, “Is your room as you’d expect it?” can set the tone for an entire stay. With HCN tablets, guests respond instantly without picking up a phone, alerting staff to issues in real time. This transforms service from reactive to proactive, enabling hotels to resolve concerns early, improve satisfaction scores and create opportunities for meaningful follow-up. It also opens the door to personalized recommendations, upgrades and services that feel timely rather than transactional.

Turning Engagement into Incremental Revenue

Higher engagement naturally drives higher spending. When guests actively explore dining menus, spa services and local experiences, hotels can surface targeted promotions at the right moment. The result: more conversions and better utilization of inventory that might otherwise go unsold.

Bigger Orders, Smarter Merchandising

HCN data also shows that orders placed via tablet are, on average, 20% larger. Visual merchandising, intuitive navigation and built-in upsell prompts encourage guests to add items and enhance their experience (an extra appetizer, a premium cocktail or a last-minute
spa treatment).

Advertising That Enhances, Not Interrupts

Increased revenue does not come at the expense of the guest experience. Concerns around in-room advertising continue to fade as data shows guests overwhelmingly accept and even value relevant content. In HCN’s latest study, 95% of guests found sponsored content engaging, 97% described it as non-intrusive or neutral and 77% said it added value to their stay. Additionally, 29% reported acting on an advertising offer. That far exceeded engagement rates of traditional digital channels.

By leveraging a curated advertising ecosystem and revenue-sharing approach, hotels can offset or eliminate the cost of in-room tablets. What was once a capital expense becomes a self-sustaining platform that drives both guest satisfaction and profitability.

The Future of the Guestroom, Delivered Today

HCN is proving that the future of in-room technology lies in integration, intelligence and impact. By combining high engagement, proactive service and a sustainable economic model, HCN empowers hoteliers to deliver the experiences guests expect while driving meaningful business results. For more information on HCN, please visit www.hcn-inc.com.