Maestro PMS Update for Spring 2024

Maestro, an all-in-one preferred web browser based cloud and on-premises PMS solution focused exclusively on independent hotels, luxury resorts, conference centers, vacation rentals, and multiproperty groups, has been developing innovative hotel software for more than 45 years. Its mature, stable, and proven solutions feature advanced, flexible technology backed by unrivaled dedication to customer service.

Maestro Satisfies Independent Luxury Property Groups

Independent luxury and full service hotel and resort groups are consolidating and focusing on all-in-one technology, starting with the property-management system. The all-in-one Maestro PMS is capable of handling a hotel’s operations from top to bottom and embracing integrations to fill in any gaps as they emerge. It also enables independent operators to employ a just-right loyalty program where the benefits are clear to guests and operational overhead remains limited. The all-in-one Maestro PMS is also ideal for mixed-use properties, where operators need the ability to incorporate retail or residential bookings into its daily operations.

Mobile Check-In/-Out, Kiosks, ABS, Loyalty & Open APIs

Maestro PMS is helping hoteliers run their properties in a leaner, more efficient manner than ever before. Mobile check-in/-out is an essential technology to guests as it helps operators adjust their approach to labor. Kiosk applications connect self-serve check-in/-out to Maestro PMS to manage guest needs. Kiosks redirect guest attention away from the front desk for low-level requests and help reduce reliance on labor. Enhanced stay personalization (also known as attribute-based selling) manages highly specialized guest packages and offers more unique booking opportunities to drive revenue. Loyalty programs are a significant driver of guest bookings. Maestro’s PMS capabilities and robust integrations are the gateway to offering these programs. These easy integrations and open API’s provide the experiences and technology properties need to operate at a high level.

Interdepartmental Communications and Two-Way Guest Messaging

Breaking down departmental barriers and adopting a centralized database approach is impacting efficiency. Consolidating guest data into a unified platform gives all departments a clear view of actionable information. When coupled with Maestro’s GuestXMS messaging tool, independent hoteliers gain access to two-way SMS, case-management capabilities and real-time integration to a guest’s profile with instant access to its feedback and travel preferences.

Process Innovation

Maestro has recently teamed with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of its technologies to maximize team productivity. Hotel Mogel’s Tech and Technology Evaluation service, or TNT, examines the current state of a hotel enterprise’s systems and workflows, then devises a critical path for the implementation of new technologies that will have the greatest impact on net-operating income as well as process innovations that will help a team work more efficiently.

Growing Globally

In addition to its longevity in Canada and the US, Maestro is seeing a surge of new business across the United Kingdom. Through its partnership with Intuitas Technology, Maestro is expanding its presence in the UK to help independent operators generate more revenue, personalize the guest experience, create a productive working environment, and maximize staff efficiency.

For more information on Maestro PMS, please visit www.maestropms.com.