Maestro PMS Update for Summer 2024
Maestro, an all-in-one preferred web browser based cloud and on-premises PMS solution focused exclusively on independent hotels, luxury resorts, conference centers, vacation rentals and multiproperty groups, has been developing innovative hotel software for more than 45 years. Its mature, stable and proven solutions feature advanced, flexible technology backed by unrivaled dedication to customer service. Maestro consistently introduces NEW, leading edge modules for its cloud, web and mobile solutions.
NEW! Maestro MezzoPay Embedded Payments offers seamless and secure transaction capabilities. By integrating credit-card processing into Maestro PMS, users will enjoy more simplified payment processes, less friction, improved customer experiences, fewer manual errors and streamlined workflows. MezzoPay expedites check-in/out, enhances overall satisfaction and loyalty, reduces manual reconciliation and administrative tasks and provides real-time access to transactional data and reporting capabilities so operators can gain insight into revenue streams and financial performance.
NEW! Client Reference Incentive Program rewards users for sharing their Maestro PMS experience with their peers. Participants receive exclusive training, discounts on Maestro products and services, free passes and discounts to future Maestro events, complimentary passes to industry tradeshows, personalized support and complimentary Maestro PMS mobile tools.
NEW! Learning Management System revolutionizes Maestro’s training approach and supports a hotel’s onboarding and continuing Maestro education. It features centralized PMS training, personalized learning paths, progressive learning, effortless tracking, and "gamification" rules, point scoring and other elements typically associated with games are applied to task management and training reinforcement.
NEW! Feature Enhancements to Maestro Mobile starting with Maestro Touch. This tablet interface is available across any device equipped with a touch screen, including mobile devices, tablets, laptops and more. Touch is revolutionizing the user experience at the front desk. It offers a simple and intuitive front end that requires almost no training. Features include check-in functionality, checkout functionality, mobile signature capture, real-time room availability and integration and data synchronization. Additional mobile upgrades include guest self-serve capabilities for tablets and smartphones, change/update credit card during mobile checkout and online themed gift card enhancements.
Improving Guest Communication: Maestro’s guest experience management solution (GuestXMS) provides two-way short-message service (SMS) communication, more commonly known as text messages, between staff and guests, along with expanded internal communication capabilities. GuestXMS tracks and resolves every aspect of guest engagement – from reviews to inquiries and even complaints, all under one program. This improves hotel reaction times and elevates review scores across the board. GuestXMS offers direct access to two-way SMS, case-management capabilities and real-time integration to a guest’s profile with instant access to their feedback and travel preferences.
Growing Globally and In Popularity: Maestro continues to grow across the United Kingdom. Through its recent partnership with Right Revenue, hotels can pull robust guest history data from Maestro PMS, run rate recommendations for each room type through complex machine learning and AI, then push a new pricing strategy back into Maestro PMS at the touch of a button. By analyzing booking patterns and making recommendations on rate strategies, hotels can drive more profit to the bottom line. Galgorm, a luxury hotel collection in Northern Ireland, is the first to benefit from this integration partnership.
For more information on Maestro PMS, please visit www.maestropms.com.
