Relay Update for Fall 2024

Tailored for frontline teams, Relay is an innovative platform that combines hardware, cloud software, and mobile connectivity. Its next generation radios were created to enhance safety and operations for workers across the hospitality industry and beyond. Designed with hotels in mind, Relay hosts an array of features to improve team communications, break down language barriers, and implement a sophisticated emergency alert system. Relay recently expanded its lineup with a product designed for tougher and louder environments: RelayX.

Streamlined Team Communications

At the core of Relay's offerings is a robust team communication system that enables instant, push-to-talk interactions among hotel staff. Relay’s redundant connection to both cellular and Wi-Fi reduces dead spots and gives customers nationwide range. Its unlimited number of channels facilitates better coordination across various departments and locations such as housekeeping, the front desk, and maintenance, so guest inquiries can be handled quicker.

Relay has recently upgraded its existing translation capabilities with the addition of TeamTranslate. With real-time speech-to-speech translation in 30+ different languages, TeamTranslate allows properties to access a broader hiring pool and better navigate language barriers.

Prioritizing Safety with Emergency Alerts

Another critical component of Relay's technology suite is the emergency alert system built into its two-way communication device. This system allows hotel staff to instantly notify each other with an accurate location during emergencies, sending out a panic alert for a rapid and organized response. By prioritizing guests and staff safety, this feature provides peace of mind, meets brand safety compliance, and reinforces the hotel's commitment to creating a secure environment.

Real-time Location Tracking

Relay's advanced location tracking technology offers the ability to pinpoint the position of teams and equipment in realtime, both indoors and outdoors. This capability is instrumental in managing resources more effectively, ensuring timely responses to guest needs, and maintaining high levels of service.

Relay’s new enhancement, Rounds, eliminates the need for manual entry with paper logs, QR codes, or near field communication (NFC) scan, and instead allows managers to passively track scheduled rounds or patrols and automatically receive a notification when an employee has missed their rotation. This feature is best utilized on Relay’s easy-to-use dashboard or mobile app.

Cost Savings

By avoiding costly infrastructure and using more durable devices than traditional radios, Relay drives significant cost savings. Relay's small, lightweight devices are made of silicone and sealed tightly with no protruding parts or antennas. They're also IP-X8 water resistant, and submersible to 1.5 meter depth for up to 30 minutes. Equipment that's less likely to break and easy to locate, will provide a significant reduction in replacement costs.

For more information on Relay, please visit www.relaypro.com/solutions/hospitality/.