HCN Update for Spring 2026

The hotel guestroom is getting one of its biggest upgrades in decades, and Hotel Communication Network (HCN) is leading the charge. Now a world leader in AI concierge powered in-room guest engagement, HCN is changing the way travelers interact with hotels and how owners and operators drive revenues and loyalty via the industry’s most complete, full-service, in-room tablet and guest communication platform.

Human-Looking AI Concierge: This tablet-based, multilingual, voice-enabled, agentic AI-powered personal assistant addresses guests individually with full voice integration and provides voice-activated access to hotel services. Guests access any amenity in the hotel, buy tickets for any local event and maximize every minute of their stay with the content and services they desire.

AI Concierge for Mobile: Via parallel platform mirroring, HCN’s in-room tablet content, with AI concierge, is now accessible on guests’ mobile devices. Travelers can take HCN’s personal assistant with them wherever they roam and remain connected with the hotel.

Ad-Supported Business Model: HCN offers its AI-powered tablets at low to no cost to hotels that adopt its ad-supported business model, plus potential revenue share. Guests gain access to brands and services not available in the hotel, while advertisers gain access to high-net-worth traveling consumers.

Magazine Offering on Tablets: HCN is giving guests free access to a world reowned magazine via Zinio Unlimited’s digital reading experience, optimized for mobile
and tablet devices. Available to hotels adopting the ad-supported business model, these magazines enhance the travel experience and provide an immersive way for guests to explore personal interests, passions and current events.

Music-Streaming Offering to Hotels: Hotels can receive 20 channels of genrediverse, royalty-paid Stingray music streaming services, from pop and jazz to chill lounge and classical, catering to every guest’s mood and preference. HCN’s ad-supported business model covers the cost of licensing and royalties.

Alcohol Beverage Sampling Program: HCN's alcoholic beverage sampling program increases food and beverage revenues and delivers an experience that will be imprinted on travelers’ memories. Upon check-in, guests can sample the hotel’s signature cocktail before heading to the room, compliments of HCN and its alcohol brand partners.

By connecting an alcohol brand to the moment of arrival, the brand builds an emotional connection with consumers, and travelers will forever associate the beverage experience with the hotel.

More Coming Soon

• Guide a Guest: Custom website for local merchants to market services to guests
• Guest Ticketing: Access to seven million events across North America and Europe
• Guest Tour Packages: Access to over one million bookable activities on arrival
• AI-powered Guest Itinerary Planning: Curated, customized daily itineraries

HCN is turning in-room tablets from a capital expense into a revenue driver by reducing or eliminating the cost of ownership and allowing hotels to own a powerful marketing engine that upsells loyalty, services and amenities. While other tablet providers focus on selling hardware, HCN is growing its hotel partners’ businesses while serving all guests’ needs and driving immediate revenue growth.

For more information on HCN, please visit www.hcn-inc.com