VSR Cloud Communications Update for Fall 2024

SR Cloud Communications is a hospitality industry leader in cloud-based hosted telephony solutions including telephone systems, AI voice assistants, mobile applications, and text messaging. For more than 35 years, VSR has been a trusted partner offering reliable, leading-edge solutions designed specifically for hotels.

More than 30,000 hotels and 150 brands worldwide rely on VSR's communication solutions. VSR has received Internet Telephony magazine’s “Hosted VoIP Excellence” award for nine consecutive years.

Support: VSR's commitment to excellence extends past superior and secure products, to world class US-based 24/7 support. VSR maintains six Tier 1 Triple Geo Redundant Global Data Centers with a 99.99% uptime.

Guest Center Telephony Platform: VSR’s guest center is an enterprise grade platform offering telephon; unified messaging/voicemail; wakeup calls; IVR/automated attendant; SMS/text; e911; call accounting; call center/ACD; mobile app; API integration; and PMS integration in a hosted, cloud-based communications solution.

Hotels have the choice to leverage previous investments by updating existing guestroom telephone faceplates, immediately offering guests a fresh look and advanced functionality. VSR's cloud solution helps new construction hotels minimize capital expenditures (CAPEX) with minimal equipment required and keeps operational expenditures (OPEX) expenditures low.

VAIA AI Voice Assistant: VAIA responds to callers quickly with a predictive response to any question related to the specific property, without rogue answers or technical hallucinations. VAIA speaks to guests in a natural voice to deliver an exceptional guest experience. Employee time can be reallocated to in person guest services, delivering exceptional service, and identifying upselling opportunities.

Callers experience a significant reduction in call handling and resolution time, without the need for a hotel agent. This streamlined approach can positively impact brand and social, as well as the bottom line through more bookings, improved guest experience, and happier employees.

VAIA Performance Dashboard: VAIA includes a user-friendly, real-time dashboard and historical reporting system that delivers measurable data driven insights and analytics. Management and stakeholders can easily and quickly review the performance of calls in real-time, providing valuable insights into guest behavior and interests. The dashboard provides visibility into the number of calls that required human intervention and can help with scheduling team members during peak and slow periods. Potential results are a 60-75% lift off the front desk/private branch exchange (PBX) operator positions, allowing for a streamlined workforce, repurposing staff to guest facing/upselling positions. VAIA can be integrated into a VSR Guest Center telephone system or into an existing PBX infrastructure.

Text Messaging: Text messaging is the quickest and often preferred way for guests to communicate with a hotel while on or off property. VSR offers multimedia messaging service (MMS) and short message service (SMS) support for common guest questions and amenity requests, as well as the ability to address concerns and questions before arrival and after departure, with an intuitive dashboard.

For more information, visit www.vsrnt.com.