VSR Cloud Communications Update for Summer 2025
VSR Cloud Communications is a hospitality industry leader in cloud-based hosted telephony solutions including telephone systems, AI Voice Assistants, mobile applications, and text messaging. For more than 35 years, VSR has been a trusted partner offering reliable, leading-edge solutions designed specifically for hotels.
VSR's communication solutions have been relied upon by more than 30,000 installations and 150 brands worldwide. VSR received Internet Telephony magazine’s “Hosted VoIP Excellence” award for nine consecutive years.
Support: VSR’s commitment to excellence extends past superior and secure products to world class 24/7/365 US based support. Its triple redundant network is geographically diverse and distributed across multiple locations, servers, and connections at Tier 1 data centers.
Guest Center Telephony Platform: VSR’s Guest Center is an enterprise grade platform offering telephone, unified messaging/voicemail, wake-up calls, interactive voice response (IVR)/automated attendant, short message service (SMS)/Text, e911, call accounting, call center/automatic call distribution (ACD), mobile app, application programming interface (API) integration, and PMS integration in a hosted cloud-based communications solution.
Hotels have the choice to leverage previous investments by updating existing guestroom telephone faceplates, immediately offering guests a fresh look and advanced functionality. Our cloud solution helps new construction hotels minimize capital expenditures (CAPEX) with minimal equipment required and keeps operational expenditures (OPEX) low.
VAIA AI Voice Assistant: VAIA answers callers’ questions quickly with a predictive response to any question related to the specific property, without rogue answers or technical hallucinations. VAIA speaks to guests in a natural voice to deliver an exceptional guest experience. Employee time can be reallocated to in person guest services, delivering exceptional service, and identifying upselling opportunities.
Callers experience a significant reduction in call handling and resolution time, without the need for a hotel agent. This streamlined approach can positively impact brand and social – as well as the bottom line – through more bookings, improved guest experience, and happier employees.
Vaia Real-Time Analytics Dashboard & Historical Reporting: VAIA's comprehensive real-time and reporting capabilities provide management and stakeholders with valuable insights into guest behavior and interests. Our comprehensive, customizable, and easy to read dashboard allows hotel management to access real-time data and hundreds of customizable reports so they can respond quickly to changes in the market and enhance their overall performance.
Text Messaging: Text messaging is the quickest and often preferred way for guests to communicate with a hotel while on or off property. VSR offers MMS/SMS support for common guest questions and amenity requests, as well as the ability to address concerns and questions before arrival and after departure, with an intuitive dashboard.
For more information about VSR, please visit www.vsrnt.com.
