An Oracle Hospitality-Phocuswright Study: Creating the Coveted Hotel Guest Experience, Perspectives from Consumers and Hoteliers
ORACLE HOSPITALITY HOTEL AND RESORT SOLUTIONS
Travelers are increasingly looking for – and expect – a more personalized experience from the hotels they visit, and they are increasingly looking at technology as a critical part of that experience. The survey, Creating the Coveted Hotel Guest Experience, reflects the thoughts of more than 2,700 U.S. and European travelers, as well as the perspective of hoteliers to gauge how well they align with consumers’ expectations.