1 Hotel & Homes South Beach Selects Agilysys POS Solutions to Optimize Efficiency and Enhance Guest Service

  • Agilysys
  • 10.08.15
Agilysys, Inc. has announced that Miami's 1 Hotel & Homes South Beach has selected the InfoGenesis® POS and InfoGenesis® Flex solutions to streamline food and beverage operations at the recently opened beachfront property.

1 Hotel & Homes South Beach, the first property for the new 1 Hotels brand, is a mission-driven luxury lifestyle brand from Barry Sternlicht's SH Group. A hospitality game-changer, the property features a mix of ultra-luxury hotel accommodations and residences as well as a private beach, fitness center, retail shops and several dining options. The executive team wanted both fixed and mobile point-of-sale solutions that would optimize efficiency and enhance the guest experience. The Agilysys InfoGenesis systems were an ideal fit, with state-of-the-art features and functionality that will enable the property to offer a quality experience in a wide variety of settings.

"When shopping for point-of-sale software, we knew we wanted technology that would deliver comprehensive functionality, yet be flexible enough to accommodate mobile scenarios," said Robert Muehlich, food and beverage director at 1 Hotel & Homes South Beach. "We also wanted solutions that would help us work smarter and more efficiently. With the InfoGenesis solutions in place, we are well positioned not only to streamline our food and beverage operations but also to deliver world-class guest service."

InfoGenesis POS is a comprehensive point-of-sale system that combines an easy-to-use terminal and tablet touchscreen application with industry-leading offline capabilities and enterprise-quality configuration and reporting functionality. Designed for multi-unit and complex operations, InfoGenesis POS features a friendly user experience, real-time reporting and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail service, and it integrates with other Agilysys next-generation solutions and a wide variety of third-party providers. Unsurpassed in security protection, InfoGenesis POS includes tokenization and point-to-point encryption (P2PE) payment processing through leading payment gateway solutions, including Agilysys' innovative rGuest® Pay.
 
InfoGenesis Flex offers full point-of-sale functionality on a convenient tablet device, providing signature capture on tablets, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. It helps improve the overall guest experience by reducing wait times and dramatically increasing speed of service. InfoGenesis POS and InfoGenesis Flex are available as on-premise or software-as-a-service (SaaS) solutions.

"The dependability and capability of a property's POS system is paramount to creating and maintaining guest confidence," said Jim Walker, vice president of sales and marketing at Agilysys. "InfoGenesis POS and InfoGenesis Flex support mission-critical guest-facing processes at many of the world's leading hotels and are reliable, feature-rich solutions that boost efficiency, keep transactions flowing and will give 1 Hotel & Homes South Beach an edge in a highly competitive market. Most importantly, the technology will help the property establish lasting connections with guests that engender loyalty and encourage repeat visits."

Occupying a city block on Collins Avenue, 1 Hotel & Homes South Beach sits on 600 feet of beachfront property and offers views of the Atlantic Ocean, Biscayne Bay and the Miami skyline. The property features a 426-room hotel, four swimming pools, three restaurants and bars from award-winning chef Tom Colicchio, and a stylish rooftop pool and restaurant-bar with panoramic views of the ocean and skyline. The property also offers 155 residences in collaboration with Richard LeFrak. SoulCycle will open a studio on property by the end of the year, and an 18,000-squre-foot spa and fitness center will open in 2016.




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