Agilysys Expands rGuest™ Offering

  • Agilysys (PMS and other solutions)
  • 07.08.14
Agilysys, Inc. has announced an expansion of the rGuest™ product offering to include solutions for online dining reservations, table management, loyalty and a point-to-point encryption (P2PE) payment gateway.

These additions, when combined with the company's existing analytic, supply, staffing and transaction-based solutions, round out the total guest experience, giving Agilysys customers more power to maximize guest consumption, reduce costs and align resources to improve operations.

The announcement comes after the company's preview of the rGuest technology platform at HITEC 2014. The expansion positions Agilysys as a leading pure play provider in the hospitality industry.

With the expansion of the rGuest product suite, Agilysys addresses the entire lifecycle of the guest– from recruitment to follow-up– with solutions for reservations, transactions, settlement, loyalty, promotions, business intelligence, supply and staff management. Guest feedback, an integral component of the suite, enables hospitality providers to establish connections with guests that not only result in greater satisfaction and more repeat business but also stimulate guest recruitment.

The new Agilysys rGuest offerings include:

  • rGuest Reserve™, an online dining reservations application that enables restaurants to increase bookings and profitability by allowing diners to reserve a table via website or mobile app. With rGuest Reserve, diners can make reservations around the clock, so the restaurant never misses a booking. Staff also spends less time on the phone and more time serving customers, increasing guest satisfaction. Powerful analytics functionality allows managers to see when the restaurant is busy and how ebb and flow affects staffing and inventory. Full visibility into the guest's identity, complemented by integration with the Agilysys point-of-sale system, enables restaurants to see which items are selling and who is purchasing them. Purchase history also can be used to create personalized experiences and upsell opportunities that increase guest satisfaction and revenue.
  • rGuest Sit™, a table management solution that allows restaurants to optimize the use of tables and resources. With rGuest Sit, restaurant staff can combine tables to seat more diners comfortably and improve coordination between front and back of house. Its comprehensive reporting tools enable restaurants to track performance and repeat ideal shifts.
  • rGuest Promote™, a customer loyalty engine that allows comprehensive definition of offers and promotions, including various types of discounts and rewards accrual. The solution also enables guest segmentation based on both real-time and historical data, such as purchase history, product SKUs and demographics. Restaurants can then create offers targeted to specific guest segments. Analytics to assess program effectiveness ensures that incentives drive an increase in wallet share, repeat visits by the most valuable guests and recruitment of new guests.
  • rGuest Pay™, a payment gateway solution for both property management and point-of-sale products that is PCI-certified for point-to-point encryption of cardholder data. Value-add offerings include a rewards engine, stored value payments, mobile payments and payment analytics. There are no volume tiers or transaction minimums; and, unlike many other payment gateway solutions, rGuest Pay is offered at a fixed annual per-terminal fee.

"With the expansion of our rGuest product offering, we are a single source of market-leading technology that addresses every aspect of the guest experience," said Jim Dennedy, president and chief executive officer at Agilysys. "Our mission is to provide our customers with end-to-end solutions that not only improve and strengthen their operations but also help create lasting connections with guests. We continue to evolve our product line to include comprehensive, innovative and flexible solutions that will enable customers to achieve unprecedented results."

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