Agilysys Recognized by BIG Awards for rGuest Seat Solution

  • Agilysys
  • 10.20.15
Agilysys, Inc. has announced that rGuest® Seat, the company's groundbreaking restaurant reservations and table management solution, has been named a finalist for Product of the Year in the 2015 BIG Awards for Business.

Presented by the Business Intelligence Group, the BIG Awards for Business recognizes top-performing companies and organizations from around the world using a proprietary judging process scored by well-known and experienced leaders and executives.

"We are pleased to acknowledge Agilysys and its innovative rGuest Seat solution," said Russ Fordyce, managing director of Business Intelligence Group. "The BIG Awards are all about innovation and performance, and Agilysys is a recognized leader in both of these areas. We extend our congratulations and applaud them for their contributions to the hospitality industry."

Diners today often make decisions based on the online accessibility and convenience of dining choices. rGuest Seat addresses this need with a comprehensive online reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior service. Built on open industry standards, the flexible solution can reside on a fixed terminal or operate on a mobile tablet, so that servers can greet guests and easily move around the restaurant to update table status.

More importantly, rGuest Seat provides diner details and preferences to the host and serving staff, allowing the restaurant to own guest information from start to finish. As a result, guests enjoy a more focused and personalized experience, which improves repeat business and increases wallet share. In addition, with automated wait list management, guests are provided more accurate wait time estimates and customizable table confirmation via text messaging and email, reducing wait times and lost revenue.

"We are honored to receive recognition for rGuest Seat, particularly from a well-known group of industry leaders and executives," said Jim Walker, vice president of sales and marketing at Agilysys. "rGuest Seat is a game-changing solution that enhances efficiency, boosts productivity and helps staff deliver exceptional service. Our mission is to provide state-of-the-art technology that helps our customers streamline operations, even in the most challenging situations. rGuest Seat not only fulfills that mission but also enables them to personalize their engagement with guests and create lasting connections that result in loyalty and repeat business."

Business Intelligence Group was founded with the mission of recognizing talent and superior performance in the business world. The BIG Awards for Business, which was launched in 2012, recognizes businesses of various sizes in all major vertical markets. Its proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers. Business Intelligence Group is headquartered in Burlington, N.J.

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