Barnsley Resort Celebrates 20th Anniversary By Upgrading To Knowcross

  • Knowcross Inc.
  • 08.20.19
Knowcross, a global leader in providing service quality and optimization software solutions for hotels, is excited to announce that Barnsley Resort in Adairsville, Georgia, has re-invested in their technology stack implementing the Knowcross platform in order to achieve operational excellence, improved productivity and enhanced guest service quality. 

Constantly considered as one of the ‘Top Resorts in The South’, this ultimate retreat to unplug and enjoy, has chosen to use Knowcross’ game changing technology to take their service quality deliverance to the next level. The resort has selected all the modules of the Knowcross platform including Know Service, Know Housekeeping, Know Glitch, Know Inspection and Know Maintenance to automate their back of the house operations, thereby boosting guest experience and maximizing profitability.
“Our guests come to Barnsley to disconnect from the rigor of their daily lives while experiencing the pleasures of an outdoor lifestyle, nature and history. It is critical to our mission that we ensure each guest stay is an unforgettable experience,” said Jennifer Ball, director of operations at Barnsley Resort. “As we began the celebration of our 20th anniversary, we were looking to invest in a technology that further improves the quality of the experience we deliver by streamlining our internal operations across all departments. Knowcross checked all of the boxes and has delivered an outstanding solution set.” remarked Jennifer. 
“We are thrilled to welcome the Barnsley Resort to the Knowcross client family. At Knowcross, we’re committed to helping our customers achieve efficiencies across their operations through data-driven insights. The Knowcross implementation at Barnsely Resort will drive staff performance which, in turn will positively impact guest satisfaction, online reviews, and guest loyalty,” said Karen O’Neil, president of the Americas at Knowcross.

Founded in 2002, Knowcross is a global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.  

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