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Boost Staff Efficiency With A Chatbot Embedded In The Guest Mobile App

  • Nonius
  • 11.24.22
Automation is one of the major priorities for hoteliers during periods of staff shortage. Choosing to integrate a chatbot to engage with guests directly in the Hotel App is a practical and cost-effective solution that improves customer service response and boosts the efficiency of the staff’s daily tasks.

The Nonius Mobile platform and ConciergeBot integration via API brings convenience and multiple benefits to both hoteliers and guests. They can engage with the chatbot to get immediate answers to common questions without needing to wait for staff availability.

How it works

ConciergeBot receives the hotel app data and information from the Nonius Mobile Platform CMS to respond to guests in the chat. Using Google’s AI, Translation and Cloud Conversational Services, the chatbot can determine the guest’s intent to craft an appropriate response. 

If the chatbot cannot respond to the guest, an email is sent to hotel staff alerting them of the inquiry and allowing them to carry on with the conversation through the Nonius Mobile Platform back-office dashboard. Besides the app, hotels can also integrate the chatbot with other communication channels such as SMS, WhatsApp, etc. 

Hoteliers can also give a name to their chatbot and customise the answers of the FAQ section, such as local restaurant recommendations, check-in and check-out times, points of interest and more.

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