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Cloud5 Launches New Vendor Management Solution

  • Cloud5 Communications
  • 11.09.22
Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, announced the launch of its new Vendor Management solution.  

Vendor Management leverages the deep expertise of the Cloud5 Project Management Office (PMO), to help properties: 

  1. Streamline, centralize, and effectively manage multi-vendor projects, keeping them on time, on budget and within scope. It can be applied to bespoke on-property projects as well as repeatable multi-property initiatives across a wide range of activities from IT investments to property renovations and development. 
  2. Manage the full lifecycle of vendor relationships – from contract negotiations, and day-to-day management to issue escalation and resolution. Cloud5’s PMO serves as a single resource for all vendor interactions - building strong relationships with vendors that can, in turn, lead to better rates, cost savings and a dramatic reduction of the burden on hotel staff. 


This approach to Vendor Management is based on feedback from Cloud5’s clients and partners as well as ongoing macro trends impacting the industry.  

“As staffing shortages continue to impact hospitality, and open positions are increasingly filled by workers that have little prior experience in the industry, we’re finding that many properties lack the internal expertise and resources to effectively manage projects,” said Mark Holzberg, President and CEO of Cloud5. “Our Vendor Management solution can reduce this friction, helping hotels and hotel management companies operate more efficiently and pursue transformational initiatives that keep them relevant, fresh and compliant with brand standards, while reducing the burden on their workforce and mitigating labor costs.” 

With more than 20 years of experience in hospitality and thousands of projects under its belt, the project management team at Cloud5 has developed consistent processes to standardize and scale initiatives. The company’s team of project managers leverages built-in failsafes and redundant checks to ensure that all project details have the necessary attention and emphasis. Additionally, it uses proprietary documents and Smartsheets to track and record all project details, so it can provide customized dashboards that empower stakeholders to review where a project stands within the lifecycle.  

Earlier this year, the efficacy of Cloud5’s PMO was on full display as it delivered its first major vendor management project with long-time partner, Highgate.  

“Cloud5’s PMO team helped us integrate a new company and its disparate technologies and systems into our existing portfolio,” said Richard Tudgay, CTO at Highgate. “As a long-time client of Cloud5, Highgate has successfully engaged with the Cloud5 PMO team on network installations for many years, so when we found ourselves needing project management expertise, we knew where to turn.” 

Cloud5 is a leading communications technology and services provider to customer-centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver sales and service that add value across any channel. The company’s comprehensive Managed IT services include Vendor Management, Dispatch & Onsite Support, Help Desk Support, Virtual Guest Services and more to help customers control operating costs and free up internal resources. For more information visit  cloud5.com or call 877.241.2516.  


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