El Palace Barcelona Books in For Customer Service Excellence with Infor

  • Infor
  • 02.11.21
Infor announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering (SCS) to help provide a premium customer experience.

Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardised platform for this landmark property.
 
Part of the prestigious Leading Hotels of the World group, the 120 room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain. 
 
Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches.
 
“We recognise that even though we are steeped in tradition, the future of customer service excellence is digital,” said Friedrich von Schönburg,  hotel manager of the El Palace Barcelona.  “This demands better guest and operational data, seamless integration and an intuitive interface for staff and customers alike.  This is what we have found with Infor HMS and Infor SCS.”
 
“We continue to increase our presence within the Spanish luxury hotel market,” said Wolfgang Emperger, Infor Hospitality.  “El Palace Barcelona is the latest in a series of five-star properties that recognise the value of integrated, seamless technology to ensure a premium customer experience based on deep insights and swift, precise responsiveness.”

Infor is a global leader in business cloud software specialized by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.


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