Hospitality Industry Leaders Join Forces Through HTNG to Simplify Access to Hotel Wireless Networks for Guests and Staff

  • HTNG
  • 06.13.13
Hotel Technology Next Generation (HTNG), a membership association that unites the world’s hospitality companies and technology innovators to solve industry challenges, announced a new collaborative effort to reduce the complexity of accessing hotel wireless networks for guests and staff.

HTNG is bringing together hotels, mobile application vendors and traditional hotel application suppliers to leverage the next generation of mobile phones and Wi-Fi, which will enable a known device (e.g., carried by a staff member or frequent guests) to connect to Wi-Fi networks and hotel applications without the need for time-consuming and inconvenient distribution of login credentials or sign-in screens.

Experts from the hotel and vendor community will collaborate to identify best practices for registering and authenticating a mobile device once (for example, within a hotel, or group of hotels, such as a brand), so that hotel applications (PMS, point of sale, activity systems, etc.) can automatically recognize devices carried by regular customers and staff, and allow them unhindered access to appropriate functions.  It could also enable a hotel to recognize that a certain device, such as one carried by a VIP guest, has entered the building, and use this information to trigger a wide array of guest-service responses or capabilities appropriate to that individual.

“This is the first of a series of efforts to enable mobile applications to have a greater impact on hotel staff efficiency and guest satisfaction,” said Douglas Rice, HTNG’s executive vice president and CEO.  “Our goal is to bring together leaders in the hotel and technology vendor communities to define develop, and deploy the tools that will enable mobile technology to reach its full potential in the hospitality industry.” 

The following companies participated in defining this effort and have already committed to support it:
  • 5thGenWireless
  • AT&T
  • Cisco Systems, Inc.
  • Enseo
  • ExteNet Systems
  • Hyatt Hotels Corporation
  • Marriott International
  • Meru Networks Inc.
  • Mitel
  • Motorola Solutions
  • Ruckus Wireless Inc.
  • UIEvolution, Inc.
Additional participants are welcome until July 13, 2013 (and thereafter, with the consent of the group).  A current or new HTNG membership is required to participate, but not to benefit from the results, many of which will be provided to the industry for unrestricted use.

An initial meeting will be held on Friday, June 14, 2013, when participants will decide on the ongoing meeting schedule.  For more details about the effort or to join, visit:

Companies who wish to participate in this effort should visit the Join a Forum/Workgroup Web page if they are members of HTNG or they can contact if they are not.
About Hotel Technology Next Generation
A premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hotel and hospitality companies, technology vendors to hospitality, and other industry members including consultants, media and academic experts.  HTNG’s members participate in focused workgroups to bring to market open solution sets addressing specific business problems.  HTNG fosters the selection and adoption of existing open standards.  Where necessary, it also develops new open standards to meet the needs of the global hospitality industry.

Membership in HTNG is open to hotel and hospitality companies, technology vendors to hospitality, consultants, academics, press and others.  Currently more than 400 corporate and individual members from across this spectrum, including most of the world’s leading hotel companies and technology vendors, are active HTNG participants.  HTNG’s Board of Governors, consisting of 17 top IT leaders from hotel companies around the world, itself has responsibility for about 2.4 million guestrooms.  HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption.  Specifications are released to the public domain as they are ratified by the workgroups. 

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