Hoteliers Plan for a Smooth PMS Transition with NORTHWIND’s Maestro Migration Services

  • Maestro PMS
  • 08.06.14
With an experienced installation team, NORTHWIND Maestro PMS has allowed for hoteliers to have a smooth property management system migration.

NORTHWIND is provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the independent hotels, resorts and multi-property groups.

“The NORTHWIND-Maestro professional team understands how to streamline your PMS upgrade process so your property’s management and staff are completely comfortable with the new system when it goes live,” said Warren Dehan, NORTHWIND president. “To ensure a smooth transition, the Maestro migration process starts long before your install date. The first thing we do is assign a seasoned project manager (PM) who works closely with your hotel’s staff to understand your policies, processes and spirit. Our PM has extensive hotel management experience and oversees a team that guides every step of your migration. When your Maestro system goes live, our staff will be there to support your property's operation during the transition.”

“NORTHWIND’s method is simple and effective– the Maestro migration team becomes part of your property staff," said Dehan. "We field three groups of hotel professionals who work collaboratively on all PMS migrations.”

1. Project management:  NORTHWIND’s PM and team leaders work closely with your management and staff to understand your processes, client profile, and operational goals before we begin training.

"We selected NORTHWIND because they take a personal interest in their clients,” said JoAnna Kay, assistant general manager for the Horton Grand Hotel in San Diego's Gaslamp Quarter. “The Maestro project lead worked with me closely before the entire team came on the property. Their training was personalized for us because they had a full knowledge of our operation."

"We were a new-build property, and NORTHWIND’s migration team helped our staff at the Inn at Harbor Shores be up and running on time for its May 2014 opening deadline,” said Ed C. Vandenack, BA, CHA principal at The Edge Hospitality Management, Inc.

2. Preparation:  The management services, technical services and database configuration teams make sure Maestro is configured to meet your business and operational requirements. They migrate your legacy system’s database, including the hotel’s guest history and reservations data prior to coming on property. Once on property, they ensure all third party interfaces are communicating seamlessly and assist with Maestro’s installation on your server and workstations.

"NORTHWIND had the best integration between front office operations and sales systems," said Kay. "They converted both our old front office system and sales system to the Maestro PMS and Sales & Catering at the same time."

"We value NORTHWIND's help to bring across Maestro's daily financial numbers into our corporate accounting software system," said Vandenack, principal of Inn at Harbor Shores. "NORTHWIND also helps us pull the right data from our POS for our ledger numbers in the back office."

3. Deployment:  The Maestro Application Training and Interfaces team provides on-site training, go-live assistance and interface setup and testing.

"We started marketing our property and tracking room sales in Excel a year and a half before opening," said Vandenack. "NORTHWIND trained our team and guided our data transfer and conversion. When we plugged in Maestro, we had as smooth an opening as possible."

“NORTHWIND uses project management software that includes a project calendar with activity milestones, reminders, and access to all project documents for an orderly migration,” said Dehan. “We work with each client to set goals that balance their staffing requirements with a realistic installation schedule. Everything we do is designed to simplify their Maestro migration.” 

NORTHWIND's Diamond Plus Service keeps Maestro running smoothly. The service includes on-demand and one-on-one refreshers and advanced training; upgrades and enhancements; 24/7 support from our North American offices; eLearning and more.

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