Hyatt Relaunches its Loyalty App with More Personalization

  • Hyatt Hotels Corporation
  • 08.02.19

Hyatt Hotels Corporation (NYSE: H) today announced a redesigned World of Hyatt mobile app with new features that enable loyalty members to customize their stays and provide a more seamless experience throughout their travel journey.


Building on key app functions – including the ability to search and book more than 900 hotels, view upcoming and past reservations, and track progress toward tier status and Milestone Rewards – the new World of Hyatt app features allow members to:

  • Access and stream personal content directly to the in-room TV through Chromecast without the need to enter additional credentials*
  • Unlock guestrooms and public spaces via Hyatt Mobile Entry*
  • Quickly make requests directly to the hotel and receive feedback in real-time via a new chat option*
  • Request items directly to guestrooms
  • Access the schedule of meetings and events happening at the hotel during the member’s stay

“We heard from our members that they wanted more from the World of Hyatt app and today’s relaunch incorporates key functionality that aligns with member needs and preferences,” said Amy Weinberg, senior vice president, World of Hyatt. “For some members, maintaining their routine while traveling is dependent on knowing more about the hotels’ workout facilities or simply being able to watch their favorite shows via Chromecast. For others, they want to easily navigate the destination and the hotel that they are visiting, from dining to transportation to local activities, as well as quick ways to dialogue with the hotel directly. The relaunched app is another way we are adding value for and extending care to our members throughout their travel journeys by adding more relevancy before, during and after their stays, and making it easier to explore Hyatt’s growing brand portfolio.”

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 19 premier brands. As of June 30, 2019, the Company's portfolio included more than 875 properties in over 60 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top colleagues, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®,  Grand Hyatt®,  Alila®, Andaz®,  The Unbound Collection by Hyatt®,  Destination®, Hyatt Regency®,  Hyatt®,  Hyatt Ziva™,  Hyatt Zilara™,  Thompson Hotels®,  Hyatt Centric®,  Hyatt House®,  Hyatt Place®,  Joie de Vivre®,  tommie™,  Hyatt Residence Club®  and Exhale®  brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members.


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