⚠ We would appreciate if you would disable your ad blocker when visiting our site! ⚠

Intelity: 5 Things to Consider When Buying Mobile and Inroom Technology

  • Intelity
  • 06.12.18

As hoteliers flock to Houston next week to attend HITEC, many hoteliers will be seeking the latest mobile and in-room technologies on display. Before shopping the tradeshow floor, Intelity is making available to attendees an “In-Room Solutions Checklist” and a “Mobile Solutions Checklist” that will equip them with a side-by-side, feature-set comparison to aide in their quests.

To download the checklist, click here.

“We anticipate there will be more mobile- and in-room solution providers at HITEC 2018 than ever before,” said Intelity Chief Technology Officer Chris Grey.

“Seeing at a glance who is (and is not) offering brand customization, real-time curated content, in-room dining (integrated to POS), integrated room controls (lights, HVAC, drapes, TV), in-app chat, guest SMS and Facebook messaging, reservation look-up, loyalty points lookup and status, integrated check-in and mobile key (to name just a few in-demand features) will help attendees make far better buying decisions.

“Intelity not only has longevity in the industry – we made our debut at HITEC 9 years ago – but we are the confident choice for hoteliers concerned with security and privacy issues and those requiring integration to existing solutions,” he said. “Intelity is GDPR compliant, and no matter where in the world a hotel is located, we’ve established 70+ integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls) that include privacy regulations. We encourage all HITEC attendees who are looking for mobile- and in-room solutions to download these two Checklists so they can see instantly why Intelity is the only choice for centralized guest-engagement solutions.”


5 Things to Consider When Buying Mobile and In-Room Technology

To help hoteliers make smarter technology buying decisions at HITEC, Intelity is presenting these five tips:
  1. Consider Guest Wants – Flexibility is key to guest satisfaction. A solution that makes guest-to-staff communication easy and convenient using a variety of mobile channels will increase their engagement and drive revenues as well as satisfaction scores. Before selecting a mobile guest-service platform, make sure that it can be accessed by any mobile device and that it supports all chat channels.
  2. Consider Staff Needs – The more flexibility guests have, the harder it is for staff to manage their expectations. Ensure that the guest-service platform your hotel selects has tools for controlling that flexibility and ensuring an efficient and streamlined operation. Technology can only enhance a hotel product and make it special or unique when flexibility can be appropriately managed.
  3. Choose the Right Hardware – Security and privacy are top of mind for hoteliers, especially with GDPR Regulations now in effect. Not every vendor takes security and privacy as seriously as they should, but it must be the focal point of every solution being developed. One of the best ways to ensure guest data security is to use highly-secure Apple products.
  4. Look for Seamless Integrations – Integration is a key differentiator when forming a vendor partnership. Regardless of what technology a hotelier is looking for, the supplier should be able to mesh it seamlessly into the hotel’s current technology stack without further development.
  5. Request Marketing Support – Communicating the technology options available to guests before, during and after their stay can be challenging. Be sure to select a technology provider that offers guidance on how to market your new mobile or in-room solution. You can’t throw technology at guests and expect them to know how to use it. Choose a vendor with years of industry experience and a solution that is usable and engaging.
“Shopping HITEC for new technology solutions can be easy – and even fun – if you have the right resources,” Grey said. “We encourage anyone looking for mobile- and in-room technology solutions to download our checklists prior to the show and see how other providers stack up next to Intelity. We will be standing by in Booth 2127 to discuss your findings and show you why Intelity has been the leading hospitality guest-service platform for a decade.”

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Intelity has been named the 2018 “Official Mobile and In-Room Technology Provider of the Forbes Travel Guide”.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.