As hoteliers continue to cautiously increase IT budgets and place a higher priority on digital guest engagement in 2018, Intelity continues to develop new tools to meet hoteliers’ and guests’ demands.

Intelity is the developer of one of the world's first and most widely used integrated guest services platforms: ICE (Interactive Customer Experience™). Of keen interest to hoteliers will be Intelity’s new ICEvoice solution (formerly called Voice Request) that uses Amazon's Alexa to enable hotel guests to talk to their room with voice-activated commands.
 
ICEvoice was developed in direct response to the industry’s demand for artificial intelligence (AI) and voice-enabled devices. It acts as a virtual concierge, enabling guests to make requests, adjust room controls and more all with just a few simple voice commands. It also extends the power of voice command to the conference space. Meeting planners can conduct business with a constant connection to their staff through the tool. ICEvoice/Voice Request examples in the meetings environment include: “Tell the hotel that we would like more coffee," “Tell the hotel that we would like more water," or “Tell the hotel that we need more chairs.”
 
“Each time new industry research is released, Intelity finds its solutions are perfectly aligned with industry demand generators,” said Gregg Hopkins, Intelity chief sales and marketing officer. “Although voice technology is just making inroads in hospitality, it’s eye-opening to see that nearly three-quarters of hoteliers surveyed already see it having a profound impact on guest service and engagement. Voice is just one technology identified by this study that is perfectly aligned with our solutions. Several others have been on the market for some time and quickly making traction as demand arises.”

Mobile & Personalized Marketing
One of the best ways to engage today’s travelers is through a mobile app. Intelity not only develops customer-facing mobile apps via ICEapp for hotels, but its ICEbedside solution maximizes a hotel's connection to its guests through an in-room tablet. ICEbedside provides guests with greater control by giving direct digital access to hotel staff to request room service, housekeeping or set wake-up calls and the ability to set room preferences, revolutionizing a personalized guest experience.

Mobile Check-in/Out + Mobile Key
An in-demand feature of today’s mobile hotel apps is enabling check-in/out and allowing guests to use their smartphones as mobile room keys. 

MiKEY, a module of the Intelity Guest Service Platform, enables the mobile check-in, mobile checkout and mobile key functionality that today’s hoteliers are looking for. Presented as a mobile app that is downloaded on a smart device (phone or tablet), guests can book a hotel, check in remotely, skip traditional front desk check-in and use their smart device to securely unlock their room door. MiKEY integrates with a hotel’s existing Bluetooth Low Energy door locks to streamline the check-in experience. The transmitted key code is safely stored in a key vault on the mobile app. When a guest arrives at his or her room door, they touch the MiKEY icon within the app, and their personal digital key information is transmitted via Bluetooth over a secure communication channel to unlock the door.

“Intelity is fully entrenched in the mobile hospitality landscape,” Hopkins said. “We are listening to what hoteliers want and developing tools that guests need to enrich their stays and keep them coming back. As technology continues to dictate the experience guests expect and demand, Intelity stands ready to equip hoteliers with the tools they need to deliver on those experiences.”