To understand the diagram, imagine your hotel’s communication system as a modern switchboard. This switchboard, named the “Nonius Voice Cloud PBX“, is like the brain of the operation, handling all the calls within the hotel and connecting to the outside world.
Now, to ensure this brain can communicate effectively with the PMS, we have a “translator” named the “Nonius Hub” that is capable of interfacing with over 100 PMSs. The PMS interface is crucial for displaying the guest name, controlling access to external calls, billing, voicemail and more…
For making external calls, our system taps into special internet-based phone lines, called “SIP trunks“. These lines are like highways for voice traffic, and we’ve partnered with reliable companies to ensure the best quality for these calls.
Inside the hotel, there are two primary ways for guests and staff to communicate:
Handsets: These are your regular hotel room phones for guests and special phones for staff.
Softphones: Picture these as virtual phones. They’re like apps on a smartphone or computer, allowing both guests and staff to make or receive calls without needing a physical phone. The great part? They can be used both inside and outside the hotel, and that is now easier to achieve with this cloud edition than it was when on the on-premises edition.
Lastly, to keep everything safe and secure, there is a protective wall, known as a “firewall“, guarding our system. This ensures all communications remain private, protected from unwanted interruptions and even attacks.
In summary, a system architecture that is easy to deploy and maintain and makes sure guests and staff can always stay connected, whether they’re in their rooms, around the hotel, or even outside of it. If you have a hotel group, also understand that this “Modern switchboard” can do as many hotels as you have without any extra hardware on the server side.