Newmarket Delivers Over $52.4 Million in Cost Savings Through Prevention of Guest Incidents

  • Newmarket, an Amadeus company
  • 01.28.15
Newmarket International, Inc. has seen continued success and proven value of its HotSOS and REX solutions.

In 2014, HotSOS and REX solutions from Newmarket helped global hospitality organizations in 66 countries to streamline operations. Highlights from 2014 include:

  • Daily access by over 350,000 users to enhance hotel operations and improve guest experience
  • Optimization of cleaning over 20 million rooms with the REX solution
  • Creation of over 83.5 million service orders by HotSOS users
  • Realization of over $52.4 million in cost savings through prevention of more than 10.4 million guest incidents
  • Effective collaboration as Newmarket partners access the HotSOS API over two billion times

HotSOS helps hotels improve day-to-day operations by improving communication and automating workflows. With guest request management and history tracking, service order management and preventive maintenance workflows, HotSOS provides a seamless solution to tie together the housekeeping, engineering and front office teams so everyone is focused on delivering an exceptional guest experience.

REX provides an improved guest experience and helps create a positive first impression of the hotel by ensuring guest rooms are ready upon arrival. Room attendants receive information in real time via mobile devices, ensuring the right rooms get cleaned at the right times and according to guest preferences. REX provides supervisors an overall check of guest room and attendant status, facilitating an efficient communication process, making rooms available to the front desk faster.

"Hotels around the world are expanding their use of the HotSOS and REX solutions to improve their operations," said Luis Segredo, president of Newmarket MTech Division. "With the strength of our established and growing global presence and our extensive open partner network, HotSOS and REX are extended beyond stand-alone applications to be part of an integrated platform. Successfully managing day to day operations is the key to creating guest satisfaction... our solutions have an extensive proven history of delivering results."

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