Newmarket Sales and Catering Technology Implemented at Royal Cliff Hotels

  • Newmarket, an Amadeus company
  • 09.18.14
Newmarket® International, Inc. has announced that the Royal Cliff Hotels Group has selected the advanced cloud solution, Delphi.fdc, for group sales and catering to increase efficiency and improve customer satisfaction.

 
“We were looking for the best sales and catering solution that would enable us to respond to clients faster, create more accurate proposals, and analyze our business better with powerful reporting tools," said Shreyash Shah, director of MICE sales at Royal Cliff. "We were excited that we found it in Delphi.fdc. Additionally, Delphi.fdc has the ability to generate detailed banquet orders and group resumes while storing vast amounts of data. Thanks to the mobility of the Delphi.fdc platform, our staff is able to get access to information whenever and wherever.”

“Our sales team can now produce proposals on the fly,” Shah continued. “Recently, one of our sales managers was traveling on a roadshow and a client wanted a proposal that day. Using our old system, the client would have received the proposal from another sales manager. But with Delphi.fdc, there was no need to introduce the client to a new colleague as the account manager was able to send the proposal with all the correct details in the client’s timeframe.”

“Our operations team finds the group resume very useful,” noted Shreyash Shah. “It allows each department to see their exact responsibilities for an event and what special requirements are requested.”

“We are pleased that Delphi.fdc enables Royal Cliff to win more business and run better operations,” said Jeff Hiscox, president and CEO of Newmarket. “We will continue to support the growth of Royal Cliff with our innovative technology solutions and efficient service.”



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