KNOWCROSS, a global leader in providing service quality and optimization solutions for hotels, is excited to share that the 254-room Novotel Singapore on Stevens and the 518-room Mercure Singapore on Stevens, have both decided to implement the Knowcross platform in order to maximize their operational efficiency and to elevate the quality of their guest service deliverance. This twin implementation adds to the growing Knowcross clientele in Singapore.

The award-winning dual branded hotel, located near  the iconic Orchard Road and UNESCO World Heritage Site Singapore Botanic Gardens, opted for the KNOW Housekeeping, KNOW Service and KNOW Glitch applications. These programs monitor and facilitate guest services efficiently – appointing the closest team member for the task hence reducing the waiting time of a guest.
 
“The Knowcross platform provides us with the ability to structure our daily operations in a much more efficient and organized manner by making real-time data available at our fingertips. This will definitely result in faster resolution of guest requests and help us set newer standards of guest service delivery and guest satisfaction scores” commented Mr. Kevin Bossino, Accor’s vice president operations, Singapore (Midscale & Economy Brands) and general manager, Novotel Singapore on Stevens and Mercure Singapore on Stevens.
 
To make the implementation a success during the COVID-19 pandemic, the Knowcross team worked remotely with the various departments at the hotels to seamlessly provide specific customizations to cater to the hotel’s business needs. After going LIVE, the different applications have empowered the staff members to extensively use the feature rich modules for improving operations and accommodating guest requests while also increasing their own productivity and inter-department coherence.
 
“What’s been the most satisfying aspect of this association is that they were on the lookout for a system to help them take their operational excellence to the next level by increasing automation of processes and enhancing contactless capabilities while reducing the need for human intervention; they found Knowcross to be a perfect fit for this!” exclaimed Sachin Moudgil, director business development (APAC&MEA), Knowcross. “We at Knowcross, pride ourselves in understanding the demands of the hotel and providing the right technology solutions to address these demands. This implementation is a great example of that” added Sachin.