Dolce Hotels & Resorts Implements MICROS OPERA 9 Front Desk Mobile on iPad

  • Oracle Hospitality Food and Beverage Solutions
  • 02.07.13
MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce the first beta installation of OPERA 9 Front Desk Mobile at the Dolce Hotels & Resorts, Aspen Meadows Resort.

OPERA 9 Front Desk Mobile is an innovative, fully integrated solution that allows the resort to use an iPad to check-in and check-out guests, organize housekeeping activities, and create task sheets, improving revenue, operational efficiencies, and increasing overall guest satisfaction. Dolce has several properties set to deploy OPERA 9 Front Desk Mobile throughout the first half of 2013.

Dolce Hotels & Resort is an extensive user of MICROS solutions in its multiple hotels located throughout North America and Europe. The Aspen Meadows Resort, long a leader in utilizing advanced technology, eagerly embraced the OPERA 9 mobile solution. MICROS OPERA 9 coexists with, and adds value to, Aspen Meadows Resort’s existing MICROS OPERA PMS, ensuring the entire set of functionality of OPERA is offered in the mobile solution.

Aspen Meadows Resort uses an iPad with MICROS OPERA 9 loaded at the local airport, checking in guests at the baggage claim area. Upon arriving at the hotel, guests are able to bypass the front desk and proceed directly to their rooms. According to John Edwards, Global Director of IT, “OPERA 9 Mobile has provided Dolce Hotels several new ways to service our guests and event attendees. The system allows us to rethink the check-in and check-out experience for our guests, which completely changes how they interact with our hotels. Each of our properties provide meeting attendees with event services and solutions that are specific to their needs, and with MICROS OPERA 9 Mobile we can now provide customized guest service solutions that enhance the meeting experience.”

In addition to remote check-in, Aspen Meadows Resort will also take advantage of OPERA 9 Mobile’s Housekeeping Task Companion solution as part of the next phase of the beta. Housekeeping Task Companion provides housekeeping staff the ability to change a hotel room’s housekeeping status easily on the go, as well as provide instruction and direction to other staff members. The Housekeeping Task Companion system determines which rooms to clean next based on various factors: if the room is in backlog, the anticipated arrival time of the guest, how many guests will occupy the room, and when the current guests will check out.

“We are thrilled with the results of the MICROS OPERA 9 Front Desk Mobile beta program at the Aspen Meadows Resort,” stated Dan Bell, Senior Vice President of Hotels Business Unit. “Dolce Hotels & Resorts has been a great partner in this process, and we are pleased to provide them with a service that will increase the guest satisfaction and overall efficiency in its hotels.”




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