Phonesuite Optimizes Safety and Efficiency for Hotels with Enhanced Voiceware 2.2 Software Release

  • PHONESUITE Telephony Solutions
  • 07.17.17
Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, announced the release of upgraded Voiceware 2.2 software that will significantly enhance its leading hotel communication platform.

The feature-rich release furthers reliability, safety and operational efficiency in response to customer feedback and the needs of the hotel industry. New features include:
Enhanced 9-1-1 (E911) – More critical information will be transmitted to emergency responders, as this feature allows for not only the hotel phone number, but also the room number or any other descriptive location to be displayed, pinpointing the source of an emergency within a property. 
Universal SIP Phone Configuration – Adding or replacing phones becomes quick and simple with this improvement, which trades time-consuming manual installation for “plug and play” ease with more SIP phone models than ever before. Re-sellers and hotels alike will appreciate the efficiency of this auto-configuring SIP phone feature available for Polycom, Yealink, VTech and Cetis phones, with other phone brands in queue to be added.
Browser Console Upgrades –The room name has been added to the Browser Console display, making the room’s extension, room name, and guest name (if available) for every room now viewable through the console. This makes finding the correct room and extension number easier for hotel staff, especially for hotels where the room number and extension number do not match. 
Downed Trunk Alarms – Hotels can quickly react to downed incoming telephone lines via this enhancement which will instantly display an alert on the browser console, provide information on the issue at hand and allow management to input instructions. 
TDM Programming GUI Interface –This feature allows the quick and easy programming of the Series2 analog gateway via the Configurator web interface. This feature also includes a built-in help section for quick access to programming instructions. 
Improved Data Restoration  With easy access from the settings page, this new feature dramatically improves disaster recovery by allowing for quick restoration of the entire system by means of an interface between Voiceware and the TDM features provided by a Series2 gateway. With Voiceware 2.2, complete post-disaster restoration can be achieved in as little as 15 minutes, enabling staff to quickly get back to serving customer needs.
Language Localization – Based upon login credentials, the browser language can now be set to Spanish, in recognition of the diversity of locations and cultures that Phonesuite serves.
Enhanced TDM Failover Feature  Voiceware 2.2 has enhanced failover. In the event all connections to the internet are lost, this failover allows a Series2 system to failover from SIP to a PRI or analog trunk without interruption of service.
Phonesuite CEO Frank Melville stated, “At Phonesuite, we listen, we learn and take action, by continuing to improve hotel communications in response to what our customers tell us and what we anticipate their needs to be by continually monitoring the marketplace. Our software releases are designed to enhance operations and are implemented without disruption. The Voiceware 2.2 release demonstrates our commitment to both resellers and hotels to make the improvements that help them stay ahead of the curve.” 

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