Sabre’s TripCase Enables Travel Arrangers to Provide Top-level Service

  • Sabre Hospitality Solutions (CRS and other solutions)
  • 07.29.14
Sabre’s Web and mobile travel application, TripCase, is one of first travel itinerary apps to give travel arrangers anywhere-access to the details of their travelers’ trips.

The app is now making it easier for travel arrangers to stay in touch with travelers through new TripCase Follower capabilities.

Designed for those who manage travel for others, the new TripCase follower features make it easy for travel arrangers to see real-time updates of another person’s trip. This allows travel arrangers and others to review last-minute changes, accommodate for flight disruptions, and ensure hotel and ground transportation are reserved. Travel arrangers can continue to provide a high-touch level of service even when away from their desks through their mobile phones.

“At TripCase, we believe that travel managers and arrangers deserve the best technology to support their travelers on the road. That’s why we created the new follower capabilities,” said John Samuel, senior vice president, Sabre Traveler Solutions. “We aim to create the best experience for travelers and enabling travel arrangers to stay one step ahead of the game by simply following their traveler’s trip on TripCase ultimately results in an all-around better trip everyone.”

Integrated with the Sabre system, it provides users with real-time itinerary details. Travel arrangers can be confident that as a follower, any disruptions related their traveler’s trip, such as flight delays, gate changes and hotel reservation updates, will be reflected in their own TripCase account.

The new follower capabilities were built with the travel arranger in mind, but travel agents who would like to provide first-class service can use these features as well. Many agencies have the added ability to automatically import follower trips into a TripCase account at the time of booking. 

“It’s inspiring to see how TripCase uses their understanding of the complex travel marketplace to build solutions that solve every day frustrations for those who manage travel for others,” said David Coffman at Omega World Travel, a leading travel management company in the United States.

Travel arrangers also have the ability to easily add their traveler’s trip items to their personal or corporate calendar. Each item is now clearly labeled with the traveler’s name to facilitate the management process.  

TripCase launched follower features for travelers earlier this year so friends, family and co-workers could stay informed of the travelers whereabouts throughout a trip. Currently on track to process more than 20 million trips in 2014, Sabre's TripCase is an application used by millions of travelers to manage every aspect of their travel itinerary.
 
Sabre® (NASDAQ: SABR) is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, such as passenger and guest reservations, revenue management, and flight, network and crew management. Sabre also operates a leading global travel marketplace, processing more than $100 billion of estimated travel spend in 2013 by connecting travel suppliers to their most valued customers, the business traveler. Headquartered in Southlake, Texas, Sabre operates in approximately 60 countries around the world.



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