SiteMinder Secures Hyatt in Florida as 16,000th Hotel Customer

  • SiteMinder
  • 02.04.15
SiteMinder, provider of online distribution and direct booking technology, has announced that it has secured Hyatt Key West Resort and Spa in Florida as its 16,000th hotel customer.

“Before using SiteMinder’s technology, I would spend a lot of time yielding rates and inventory only to receive error messages via email several hours later," said Phillip Pierce, revenue manager for the Hyatt Key West. "Often, our property would be completely sold out and I would send a stop sell, only to find out it didn’t go through – all while receiving more bookings to oversell us even further."
“SiteMinder’s technology has made managing our various partners reliable, efficient and straightforward," said Pierce. "In a very compressed market, receiving real-time feedback on yields gives me the much-needed confidence and peace of mind that my rate and inventory changes are being received immediately and accurately by all our partners.”
Today’s announcement comes less than a year after SiteMinder opened its headquarters for the Americas in Dallas to support the rapid, global adoption of its product suite. Mike Ford, co-founder and managing director of SiteMinder, says 2014 was a year of unprecedented growth for the company which now has presence in 160 countries on six continents.
“We are extremely proud in knowing 16,000 hotels around the world use SiteMinder technology; it was always our vision to remove global boundaries and, now, 16,000 hotels can share that vision with us," said Ford. "SiteMinder today partners with 250 of the world’s leading distribution channels and more than 120 of its top property and revenue management systems, and central reservation systems. Combined with the strength of our connectivity, it is through these partnerships and our diverse product offering that all hotels, irrespective of their size or where they are in the world, can take hold of the immense opportunities that the Internet economy offers to them."
“From day one, SiteMinder has continuously been focused on ensuring that hotels receive the greatest number of bookings and the exponential increase we have seen, month-on-month and year-on-year, is testament to that," said Kylie King, marketing manager at 4.5-star The Observatory in Australia – one of SiteMinder’s first ever customers and one of the company’s most loyal. "The annual booking revenue The Observatory generated through its website alone has increased by almost three hundred percent. SiteMinder has been an enormous part of our hotel’s success and I congratulate them on reaching their 16,000th customer – a wonderful achievement that is very well deserved.”

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