Spanish Hotel Company Selects Indra's TMS for Hotels Solution

  • Indra
  • 07.15.14
H10 Hotel is streamlining property operations and reservations with Indra's TMS for PMS and TMS for CRS modules.

H10 Hotels is one of the leading Spanish hotel companies with 44 properties across seven countries, including Spain, Mexico, Germany, United Kingdom, Italy, Cuba and the Dominican Republic. It is migrating from a multi-technology platform to the Indra Travel Management Suite. Using Indra's TMS for Hotels solution, H10 Hotels will bring its front office systems, including PMS, CRS, distribution connectivity and loyalty, to a single platform built on SAP.

Through TMS for Hotels, the H10 Hotels brand will experience core system convergence using a seamless, uniform above-property platform for all their business needs that drives accurate guest information from all parts of the operation in real time and from a single database. Of particular importance to H10 Hotels is the PMS module, providing a simple and effective way to streamline property operations and enable staff to work smarter, not harder. The TMS for PMS module offers a straightforward process to cover all front-office operations, from check-in/-outs and stay management to housekeeping and folio management.

"We were looking for an adaptable system to support our operations and marketing processes and help us operate more effectively and efficiently, primarily through the PMS and CRS," said Fernando Remolina, CIO of H10 Hotels. "Indra’s TMS for Hotels provides us with a single platform to operate both systems, and that includes inventory, rates and reservations management. Operating with separate solutions for PMS and CRS was fine in the past, but times have changed. Today it's critical to get to know each guest at every touch point. Having one single view of the guest that encompasses all guest interactions (from reservations and stay data to service requests and loyalty) is the smartest way of doing business."

While interfaces to some secondary systems will remain at H10 Hotels, the brand's core solutions will be consolidated via the powerful SAP platform. SAP is one of the top-ranked ERP business platforms with 25.5 percent worldwide market share.

"Expanding our brand to other countries will be easy now since the SAP platform is already installed in most countries, and things like taxes, local requirements, etc., are already taken care of," Remolina said. "Corporate wanted improved data and better quality of data, and we will receive that quickly and painlessly with the Indra TMS for Hotels. Soon we will be receiving up-to-the-minute information that we can leverage to react to market conditions. In all, we are eager to implement TMS for Hotels to get to know our guests better and provide an even higher level of service than previously possible with a multi-system platform."

Indra is one of the world's largest IT consulting and technology multinational companies. Indra’s TMS solutions support all the business needs of a hotel chain or management company in one comprehensive system, hosted in the cloud or on-premise. Each module of the TMS suite is also available separately, and hoteliers can take advantage of Indra’s unparalleled interface capabilities to integrate these powerful applications with their existing systems from other vendors.

"Replacing individual technology systems from multiple vendors (such as property management, point of sale, central reservations, customer relationship management, etc.) with a holistic solution that provides one single platform for hotel technology is rapidly growing in popularity around the globe," said Gonzalo Fortuny, Indra TMS Solutions and operations senior vice president. "Indra's PMS and CRS modules are a perfect fit for H10 Hotels, as the brand is shifting its technology focus to an integrated all-in-one vision. Immediately the TMS for PMS and TMS for CRS modules will give H10 Hotels a 360 degree view of their customers and their properties at any touch point. It will also provide them with a lower total cost of ownership and the ongoing enhancement capabilities over time.”

"We are delighted to add H10 Hotels to Indra's growing portfolio of hotels in the Americas," said Connie Rheams, senior vice president of Indra in the U.S. "Our modular solutions are gaining recognition in the local marketplace as an exceptional way to improve enterprise efficiencies. The stand-alone TMS solutions are so comprehensive, robust, and streamlined that hotels can start with any module and add other modules when needed, knowing that from the onset they will have a more complete view of their guest interactions and associated data while at the same time being much more efficient operationally.” 

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