StayNTouch Mobile PMS Overlay Implemented at Thompson Chicago

  • StayNTouch Inc.
  • 06.04.14
StayNTouch Inc. has announced the implementation of its hotel software solutions at Thompson Chicago, part of Commune Hotels & Resorts’ Thompson Hotels brand.

Since implementing StayNTouch in March, the 247-room Thompson Chicago has experienced improved guest services, increased upsell revenue and greater staff flexibility.  Free from the front desk, hotel staff can now interact and engage with guests anywhere in or outside the hotel via a PMS integrated, touch/tablet optimized interface.  With StayNTouch solutions, upgrades are offered, credit cards are securely swiped and guest room keys are created directly from a tablet.  Additionally, the housekeeping staff now has mobile access to update and check the status of each room, enhancing team communication and expediting the check-in process.

The hotel has implemented two StayNTouch cloud solutions on one platform:
  • StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe featuring P2P encryption.  Enables staff flexibility to service guests anytime, anywhere.  Line-busting. Zero training.
  • StayNTouch – Rover Housekeeping™:  Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
"We implemented StayNTouch at Thompson Chicago to facilitate a more flexible and personal check-in experience for our guests,” said Steve Shern, general manager of Thompson Chicago. “The service is available remotely, extending beyond the traditional check-in process, and presents an opportunity for us to be creative as well as to adapt to guest preferences."
“We’re pleased to have Thompson Chicago and Commune Hotels and Resorts as partners," said Jos Schaap, CEO and founder of StayNTouch. "It excites us to see our service solutions being used to create more ease for hotel guests and staff. Guests waiting to check-in are a thing of the past at Thompson Chicago."
"The implementation of StayNTouch’s solutions has increased the hotel’s interaction with guests in the lobby and shows forward thinking towards the new mobile service paradigm,” said Tim Kinsella, EVP sales and founder of StayNTouch.

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