YMCA of The Rockies Selects NORTHWIND-Maestro PMS to Grows Its Business

  • Maestro PMS
  • 12.12.13
The YMCA of the Rockies chose NORTHWIND-Maestro PMS over the industry’s largest system vendor.

The property selected NORTHWIND-Maestro PMS for its advanced functionality, culture of personalized service, client partnership and cooperation.  NORTHWIND provides the Maestro™ Enterprise Property Management hotel software and solutions for the industry’s leading independent hotels, resorts and multiproperty groups. 
“One of the deciding factors in creating a partnership with Maestro in 2010 was their reputation and commitment to customer service and the emphasis that their team places on relationship building,” said Jim Boyd, center controller, YMCA of the Rockies. “Here at YMCA of the Rockies we emphasize the importance of relationship building every day with staff, guests, donors and our nationwide community. Relationship building is core to our mission-driven culture. Over the years, I have been able to create a relationship with each of the staff members at NORTHWIND-Maestro. I know I can call them on a daily basis to discuss the unique complexities of our online family and group reservations system. Maestro plays an integral part in how we interact with our community. We’re grateful that our association values align when it comes to the importance of relationships.”

YMCA of the Rockies comprises two multilodge properties in Colorado – Estes Park Center and Snow Mountain. Estes Park Center has a guest capacity of more than 3,500, with 10 lodges and more than 215 cabins and vacation homes. Snow Mountain Ranch accommodates 1,200 guests to 1,500 guests in 55 cabins/vacation homes and three lodges. The operation at both properties utilizes a single Maestro Multi-Property PMS on one integrated database.

“We have an exceptional partnership with YMCA of the Rockies,” said Warren Dehan, president of NORTHWIND-Maestro PMS. “Both of our companies value long-term business relationships and loyalty. Many of the YMCA of the Rockies staff are volunteers. Staff turnover is a non-issue, plus a majority of YMCA’s groups are loyal repeat visitors. Word-of-mouth is one of its strongest business sources. Our companies share a great deal in common.”

The largest part of YMCA of the Rockies’ operation is its group segment. Seventy-five percent of reservations originate on the properties' customized group landing pages from Maestro’s ResWave2 online direct booking engine. NORTHWIND’s team creates a personalized online booking experience for each group and event. This makes them feel special and valued. ResWave2 records activity on each group block to maintain accurate availability and provides a custom, easy-to-use booking page with property information, event information and rooming options.

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