It always seems to me that everyone who has worked in the hotel industry at some point in their career was a server in a restaurant.

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With this week’s Definitely Doug column that follows, Doug Rice really made me smile.

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I’ve lived in Atlanta now for 32 years.

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This might be my favorite Definitely Doug!

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Honestly, when I received Doug Rice’s Definitely Doug column this week and realized it was going to be all about procurement, I winced

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Were you ever asked what your favorite job was?

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You have a hotel. You market it and then with success you sell to both transient guests and groups. Marketing and sales but why do they always refer to it as sales and marketing?

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Only Doug Rice in his Definitely Doug column that follows, could make something that many consider very complicated simple to understand.

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There really is no way for me to describe my experience two weeks ago at HITEC in Charlotte and I’m not going to try right now.

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Those of us who have been traveling a longtime remember when smoking was allowed on airplanes.

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Yes, you are going to HITEC in Charlotte, North Carolina, in just a few weeks.

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It is May, so two things come to mind.

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Nobody does a better job professionally slamming the hotel industry than Doug Rice in his Definitely Doug column that follows.

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In the last edition of Siegel Sez, I wrote about my experience at ITB in Berlin.

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Have you ever had to call a hotel call center because of a problem with a reservation?

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With my background as a hotelier and then a hotel technology vendor, I can absolutely relate to this week’s Definitely Doug.

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Only Doug Rice can start his Definitely Doug column that follows with - do you remember the emergence of the World Wide Web?

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I often think back to when I started my hotel career a million years ago and how clueless we were on rates.

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When I was young, bouncing checks was not that uncommon for me. Part of it was a lack of money of course, but also my inability to balance my checkbook.

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When you get to mid-December it’s natural to reflect on the past year.

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I am thankful to participate in so many industry events. Last week I was at the HSMAI Sales Leader Forum at the Long Beach Hilton in California.

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In my world, it’s all about the technology – the technology that exists today and what is coming. At our annual Executive Vendor Summit which brings together senior leaders of those that supply technology solutions to the industry this is always a hot topic as many vendors need to work together.

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In his Definitely Doug column that follows, only Doug Rice can critique HFTP, AHLA, HSMAI, HEDNA and not blame the vendor community for the biggest problem the hotel industry faces in the world of technology.

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In today’s Siegel Sez, Doug Rice in his Definitely Doug column shares part-two of his look at experiences that travelers book, and how hotels leave so much money on the table.

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For anyone to put on an event where people travel from all around the world, there will be pressure. You want everyone to leave feeling like it was worth the trip.

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For those of us who started our careers working in the hotel industry, you will probably smile reading this week’s Definitely Doug column from Doug Rice.

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I must commend Doug Rice in his Definitely Doug column this week. We are less than four weeks away from our 21st CIO Summit.

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"Unless you have been comatose for the past eight months, you have heard about ChatGPT." This is the opening line from Doug Rice’s Definitely Doug column that follows.

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Well, the dueling conferences of HITEC and The Hospitality Show are now a thing of the past, and I know everyone is thankful for that. Doug Rice adds his thoughts on the two shows in his Definitely Doug column that follows, though I am not sure everyone will agree with him.

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Finally, the week of dueling conferences will be here. Many of you reading this will be heading to Toronto or Las Vegas this weekend. Some will be going to both cities, but that is a bit crazy to me

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If you are in any way connected to the hotel industry you must read Doug Rice’s Definitely Doug column that follows. Not only should you read it, but you should also forward it to others you know in the industry.

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