Siegel Sez

November 04, 2016

PERSONALIZATION/GUEST EXPERIENCE



- Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet
- Denihan Hospitality Group Selects KEYPR as Exclusive Guest Experience Technology Partner
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- SOFO Hotel Group Selects KEYPR as Exclusive Guest Experience Technology Partner
- KNOWCROSS Brings Innovative Hospitality Solutions to Luxury Hotels in New York City
- Sonesta St. Maarten Resorts Offers Custom Monscierge Connect Technology to Enhance Guest Experience and Increase Staff Engagement
- Mammoth Mountain Cracks the Code on Digital Incentives with Wonder Technologies
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Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet
Epteca announced that it is expanding its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), creating a game-changing platform for a highly customized customer-journey experience. The new partnership between Epteca and Lufthansa Systems BoardConnect enables airlines and brands to take context marketing and personlized customer service to a whole new level. BoardConnect is an IFE platform which enables passengers to stream content to their own tablets or smartphones during a flight. Epteca creates new customer experiences and revenue opportunities by catering to the needs of the customer journey prior, during and after travel in a highly relevant and contextual manner.
http://www.epteca.com
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Denihan Hospitality Group Selects KEYPR as Exclusive Guest Experience Technology Partner
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KEYPR, a technology company whose cloud-based solution integrates the hospitality experience for guests and management through mobile technology, announced its partnership with Denihan Hospitality. Denihan, a leading owner/operator of boutique lifestyle hotels including The James, The Surrey, The Benjamin, the Carlton and the Affinia Hotel Collection has chosen to enhance its guest experience through the KEYPR platform which includes a custom mobile app, in-room tablets, keyless entry and back- office management software. KEYPR will be the brand standard launching first with the James Hotel Chicago in January 2017, followed by The James West Hollywood in March.
http://www.keypr.com
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SOFO Hotel Group Selects KEYPR as Exclusive Guest Experience Technology Partner
KEYPR®, a technology company whose cloud-based solution integrates the hospitality experience for guests and management through mobile technology, announced its partnership with SOFO Hotels in San Juan, Puerto Rico. The SOFO Hotel Group, which owns and operates the CasaBlanca Hotel, Villa Herencia, DaHouse and The Wave, has chosen to enhance guest experience through the KEYPR platform which includes a custom mobile app and in-room tablets. This marks KEYPR’s first partnership in Puerto Rico. Hotel guests will be able to use their smartphones and in-room tablets to access hotel services while on and off property, access hotel information and communicate with hotel staff. Staff and management will be able to utilize the KEYPR system to streamline and track requests and generally improve the efficiency with which they interact with guests. 
http://www.keypr.com
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KNOWCROSS Brings Innovative Hospitality Solutions to Luxury Hotels in New York City
KNOWCROSS, a cloud-based hotel operations platform that elevates the guest experience, is becoming the go-to tool for New York City’s top luxury hotel brands. The KNOWCROSS platform provides unprecedented efficiency improvements to hoteliers while allowing them to offer customers extraordinary levels of personalized service. Installations in the New York City area include Arlo Hudson Square, Gansevoort Meatpacking, Gansevoort Park Avenue, SIXTY LES, SIXTY SoHo, The Mark and The William Vale. With KNOWCROSS, the average housekeeping supervisor productivity goes up by approximately 35 percent and attendant productivity improves by 15 percent. The KNOWCROSS products being utilized in each of the properties includes KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and KNOW Inspection.
http://www.knowcross.com
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Sonesta St. Maarten Resorts Offers Custom Monscierge Connect Technology to Enhance Guest Experience and Increase Staff Engagement
Sonesta St. Maarten Resorts has partnered with Monscierge, a global hospitality technology provider, to provide a full range of products, including mobile, CMS, lobby and staff. This technology suite conveniently provides local and resort information to guests’ mobile devices and lobby touchscreens, as well as seamless mobile communication among staff members and guests, and tracking and reporting analytics. Monscierge developed a custom integration specifically for Sonesta St. Maarten Resorts that lets guests check and verify any request made in the app throughout their stay.
http://www.monscierge.com
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Mammoth Mountain Cracks the Code on Digital Incentives with Wonder Technologies
Wonder Technologies, a digital gifting and incentives platform company,announced that Mammoth Mountain, a leading California four-season mountain resort, is using its innovative solution to create, track and measure digital incentives and rewards. By using Wonder, the resort has experienced impressive engagement and redemption results, delivered a valuable customer experience and obtained new data and insights about visitors and their spending behaviors - all without staff training, operational impact or integration at the point of sale (POS). With close to 1.3 million skier visits coming to Mammoth Mountain each year, the resort needed an easy and cost-effective way to incentivize bookings and annual pass purchases while directing visitors to Mammoth-owned properties.
http://www.gowonder.com
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