Redefining Hotel Safety: Where Technology Innovation Meets Human-Centric Care

Clarisa James

Guest experience is the cornerstone of hotel success, and, with the ubiquity of online reviews, a single negative encounter can ripple through the digital landscape, potentially costing a hotel significant bookings. According to Zuberance, a single unfavorable review can result in a staggering loss of 30 bookings, translating to a financial impact of $22,800. Consequently, it's imperative for hoteliers to meticulously address every facet of the guest journey, especially emergency preparedness.

As technology evolves, the realm of emergency communications is experiencing a paradigm shift, driven by two significant factors: the phasing out of landlines and the implementation of updated elevator codes. These advancements not only impact technical components for hotels, but they also bear profound implications for the human element – the core of exceptional hospitality.

(1) Evolving Codes: Prioritizing Inclusivity and Accessibility

The American Society of Mechanical Engineers (ASME) A17.1 2019+ and International Building Code (IBC) 2018+ have introduced groundbreaking requirements for elevator communications. Upon new construction or modernization, elevators must now feature two-way messaging and video capabilities for hearing or speech-impaired passengers.

With over 75% of the United States already enforcing these code updates, the integration of video and two-way messaging in elevator communications is rapidly becoming the norm.

Our CabView solution seamlessly aligns with these evolving standards. By connecting emergency callers with highly trained responders, equipped with two-way messaging and on-demand video access into the elevator cab, it transcends mere regulatory compliance.

The solution also embodies the core values of responsible hotel management – a steadfast dedication to protecting guests, upholding their dignity, and ensuring their well-being, even in the most challenging situations.

Fostering a Sense of Security: The Ultimate Guest Experience

While keeping up with evolving codes is crucial, the true essence of exceptional hospitality lies in prioritizing human lives and fostering a sense of security during emergencies. In an era where inclusivity and accessibility are rightfully celebrated, solutions like CabView stand as a testament to the unwavering commitment to safeguard every life, without compromise.

As the industry continues to evolve, hoteliers must remain vigilant, embracing innovation while maintaining a steadfast focus on empathy and compassion. By seamlessly integrating cutting-edge emergency communications solutions, hotels can proactively mitigate risks, enhance guest safety, and cultivate an environment of trust and confidence.

(2) The Landline Phaseout: A Catalyst for Innovation

In August 2019, the FCC issued an order granting telecom companies the authority to discontinue support for analog phone lines. While there’s no deadline, the writing is on the wall – landlines are becoming increasingly obsolete. Service deterioration, infrastructure maintenance challenges, rising costs, and installation delays are all harbingers of this transition.

Notably, life safety equipment, such as elevator phones, have stringent code requirements that many landline replacement options struggle to meet. Voice over Internet Protocol (VoIP) systems, while ideal for general hotel communication, often fall short when it comes to meeting the unique codes and risk reduction needs of emergency communications pathways in elevators.

Power outages, inconsistent dual-tone multifrequency (DTMF) signaling, and liability risks associated with guest privacy infringement are just a few of the potential pitfalls of relying on VoIP-based PBX systems for emergency communications. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

The Solution: We recommend leveraging Cellular LTE as a reliable solution for emergency communications. Our turnkey solution, utilizing cellular, encompasses dial tone, equipment, and dedicated emergency response, consolidating all elements within a single vendor. By circumventing the need to make existing hotel PBX systems compliant with elevator emergency communications codes, hoteliers can effectively reduce risk, liability, and unforeseen maintenance costs.

Ultimately, the guest experience is inextricably linked to emergency preparedness. A well-executed emergency response can not only prevent negative reviews but also serve as a powerful testament to a hotel's commitment to guest well-being. Conversely, a poorly managed emergency can unravel years of hard-earned reputation as dissatisfied guests share their experiences.

In an industry where 81% of travelers read reviews before booking (Mara), the impact of emergency communications on a hotel's online reputation cannot be overstated. By prioritizing both technological innovation and human-centric empathy, hoteliers can create a harmonious synergy that resonates with guests, fostering loyalty and trust required of successful hotels.

Ensure your hotel remains compliant, innovative, and compassionate with Kings III - get the details.


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