Choice Hotels International, Inc., one of the world's largest hotel franchising companies, announced the integration of artificial intelligence across its enterprise in collaboration with Amazon Web Services (AWS). The initiative marks a significant milestone in the hospitality industry, demonstrating how AI can move from isolated pilots to production-grade deployment at scale.

Unlike point solutions that address a single use case, Choice Hotels has embedded AI across the full hospitality value chain — from how guests discover and book hotels, to how franchisees manage operations, to how the company optimizes its distribution and channel ecosystem. The result is a more intelligent, responsive and efficient enterprise built on AWS cloud infrastructure.

Choice Hotels is the first to standardize on AgentCore among major hospitality providers in the U.S. The enterprise platform powered by AWS provides a secure, reusable foundation for intelligent agents that can retrieve trusted information and automate workflows. By leveraging AgentCore and AWS, Choice Hotels can quickly shift from experimentation to production, while accelerating innovation across hospitality operations.

"This enterprise-wide adoption of AI is the next chapter in Choice Hotels' history of innovation. As a leader in transformation, we are excited to reimagine how hospitality can adapt and grow," said Brian Kirkland, chief information officer. "Our relationship with AWS gives us the opportunity to continuously advance our capabilities and turn intelligence into a lasting competitive advantage to support our guests and franchisees."

Transforming the Guest Experience

Choice Hotels is leveraging AI to personalize the end-to-end guest journey and planning to deliver even more. From intelligent search, to booking recommendations or on-property experiences, guests will benefit from more relevant, timely, and seamless interactions across digital and physical touchpoints.

Empowering Franchise Operations

With thousands of franchise properties, Choice Hotels is deploying AI-powered tools that help hotel owners and operators make smarter decisions — from revenue management to maintenance and guest communications — reducing friction and improving performance across the portfolio.

Modernizing Distribution at Scale

AI is also reshaping how Choice Hotels manages its dynamic distribution and channel ecosystem, enabling smarter pricing, inventory optimization and partner integrations that help drive incremental revenue for franchisees.

"Choice Hotels is a powerful example of what it looks like when an enterprise truly commits to AI at scale," said Rich Geraffo, vice president and managing director, AWS North America. "Together, we've built a foundation that doesn't just automate tasks, but helps deliver smarter guest experiences, stronger franchisee outcomes and a new competitive edge in hospitality."

The initiative underscores a broader industry shift: AI is no longer a future investment for hospitality — it is the operating model of today's most competitive hotel brands.