Cloud5 Contact Center Celebrates 25 Years of Service for Eight Employees
Cloud5 Contact Center Celebrates 25 Years of Service for Eight Employees
This month, Cloud5 Communications, a leading provider of technology and communications solutions and services for more than 5,000 hotels across the Americas, proudly celebrates 25-years of service for eight of its contact center employees. In an industry where average employee tenure is normally measured in months, this level of longevity underscores the deep commitment of Cloud5’s agents and the expertise its employees bring to every guest interaction.
“Our business is built on people serving people,” said Jason Reid, senior vice president and general manager of the Cloud5 Contact Center business unit. “Over 25 years, these agents have seen it and done it all, and they personify one of Cloud5’s core advantages: the experience and know-how of our team that has been gained over a quarter century of customer relations.”
The Cloud5 employees who are honored for their 25 years of service are:
- Shelly Barton
- Kathryn Cameron
- Paula Cochrane
- September Dykeman
- Brenda Earle
- Lesa McInnis
- Trish Ross
- Marisa Young
“I’m proud to celebrate these team members and their remarkable 25 years with Cloud5,” said Mark Holzberg, president & CEO of Cloud5. “I always say that what distinguishes our business from so many others is our people. I believe we have the best, most dedicated team around, and these eight employees exemplify that every day.”
Based in Canada with locations in Toronto, ON, Moncton, NB, and Saint John, NB, as well as a growing footprint in Johannesburg, South Africa, Cloud5’s contact center employs nearly 1,000 professionals who deliver a full suite of guest engagement services that help hotels improve performance, revenue and loyalty, including:
- 24/7 Central Reservations and Inbound Call Services
- Customer Care Helpdesk and Escalations Support
- Social, Email and Live Chat Support
- Overflow and After-Hours Call Handling
- Loyalty Program and Back Office Support
For more information about Cloud5 and its services, including Contact Center, High-Speed Internet Access (HSIA), Telecommunications, In-Room Entertainment, and Managed IT/MSP Services, visit www.cloud5.com.
Cloud5 is hospitality’s top communications technology & services platform. Serving thousands of hotels, we design, build and support high-performance Hotel Internet, Voice and Contact Center solutions for organizations committed to offering the best connectivity experience. Solutions include guest HSIA, conference WiFi products and management, back office Internet, cloud-based and on-premises PBX, WAN/LAN management as well as high-conversion hotel contact center services. Cloud5 is a top-rated Marriott GPNS Full Certified provider. Thousands of hotels trust Cloud5 to convert millions of call every year, generating higher hotel voice reservations revenue through improved call conversion. For more information on Cloud5 solutions, visit www.cloud5.com, or call 877.241.2516.
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