Mikael Fries Appointed as Head of Customer Success
Mikael Fries Appointed as Head of Customer Success
dailypoint™, a Customer Data Platform for CRM & Loyalty in hospitality, appoints Mikael Fries as head of customer success, further strengthening its commitment to long-term customer value and measurable success.
Joining after several highly successful years at Cendyn, Mikael Fries brings nearly two decades of leadership and management experience in enterprise software and hospitality technology to the company. Prior to Cendyn, he held senior roles at Oracle and NextGuest, spanning technical sales, product management and product development – giving him a rare, comprehensive end-to-end understanding of complex SaaS environments.
This combination further strengthens dailypoint’s Customer Success strategy and the value delivered to its hotel partners.
“I’m excited to join dailypoint at a time when the company has just been recognized as the number one Hotel CRM & Email Marketing platform,” said Mikael Fries. “dailypoint has a clear vision for helping hotels turn guest data into measurable business value, and I’m looking forward to working closely with customers to ensure they fully benefit from the platform and their technology investments.”
“We’re thrilled to welcome Mikael to the team,” said Dr. Michael Toedt, CEO of dailypoint. “Mikael’s leadership will help ensure our customers not only succeed – but thrive – with dailypoint.”
This strategic appointment comes as dailypoint continues to scale its global operations and invest in stronger customer success and support frameworks. Strengthening the Customer Success Management team reflects the company’s ongoing commitment to helping hotels unlock the full potential of their guest data and technology ecosystems.
dailypoint™ stands out as a premier Data Management Platform within the hotel industry. Renowned for its advanced data cleansing capabilities, distinctive interfaces to key vendors, and an open API policy, dailypoint™ serves as the focal point for comprehensive management of all essential guest data in a unified system. Through the infusion of artificial intelligence, it enriches clean data, automatically generating a Central Guest Profile infused with invaluable insights. Designed as a true cloud application suitable for both chains and individual properties, dailypoint™ offers 16 Modules alongside over 200 integrated solutions available on its marketplace, ensuring a streamlined, one-stop experience.
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