VSR, a leader in cloud-based and AI communications for hospitality, announces the first VAIA™ Conversational AI Assistant integration with BOUNTE, the leading AI-powered lost and found application for the industry.

The integration between VSR’s VAIA and BOUNTE will enable guests to communicate more quickly and easily with the hotel by phone, leveraging AI for conversational multilingual communication. The addition of VAIA to BOUNTE allows the platform to seamlessly file a claim report without hotel staff intervention, helping unite guest with their missing items more quickly.

“The VAIA integration transforms BOUNTE into a platform guests will be able to utilize from the in-room phone or their personal phone, to more quickly and efficiently retrieve their lost belongings,” said Stephen Sinclair, CEO of BOUNTE. “VSR is bringing compelling AI capabilities to hospitality in a manner that will have a lasting impact on hotel operations and guest satisfaction.”

VSR’s VAIA Conversational AI Assistant connects and automates multiple departments to improve efficiency, reduce staff workload, and create a more seamless guest experience utilizing voice, text, chat, email and system workflows.

“An organized lost and found system isn’t merely an operational process; it’s a vital touchpoint that reinforces guest trust, strengthens loyalty, and elevates the overall guest experience,” said Mark Cederloff, CEO of VSR. “VAIA’s power to integrate with software applications throughout the hotel will empower hotels to operate at a higher level without adding to their headcount. BOUNTE is one of the many new and exciting integrations for VAIA and hotels around the world.”

Powered by cloud infrastructure and advanced AI, VAIA goes beyond traditional automation. It uses natural-language processing, real-time data, and contextual learning to understand guest intent and perform actions within connected hotel systems. Built-in analytics and reporting give management insight into guest trends and operational performance, supporting data-driven decision-making. As a large language model (LLM) agnostic platform, VAIA supports multiple LLMs so hotels can select the AI engine that best fits their brand and compliance needs.