Ian Hacon and Chris Carr bought Zaks Diners in early 2020, with big plans to expand its American-style diners in Norwich. Core to this expansion was selecting Oracle MICROS Simphony Point-of-Sale (POS) to streamline its backend operations and create new business opportunities. Once the pandemic hit, closing in-door dining, Simphony became a lifeline in supporting new services, including take-out ordering and food trucks, to keep the business moving and loyal customers fed and happy.