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Wednesday, September 8, 2021

1:00 PM - 4:00 PM

Registration Table Opens –  Ellington Ballroom Pre-Function Area
4:00 PM - 4:15 PM

Welcome to the Summit -  Ellington Ballroom Salon D,E,F

Speaker:  Rich Siegel, President & Publisher Hospitality Upgrade
4:15 PM - 5:20 PM

War Stories, Practical Advice and How We Change the Narrative on Security -  Ellington Ballroom Salon D,E,F

With a background in digital forensics and experience working with numerous hospitality clients on incident response projects, Rachel will bring a multiple industry look at the current state of global cybersecurity and the latest threatmaker - ransomware.

Speaker:  Rachel Ratcliff, Senior Managing Director of Stroz Friedberg, an AON Company 
6:15 PM – 6:30 PM

First-time Attendee Meet and Greet – Rooftop Terrace 14th Floor Loews
6:30 PM – 7:30 PM

Welcome Reception & Icebreaker Activity – Rooftop Terrace 14th Floor Loews

The CIO Summit focuses on peer-to-peer interaction. It is important to us that you meet everyone and we are very creative when it comes to networking. Join us for cocktails and Rich's infamous icebreaker. It can be silly, but we guarantee it is always fun. Please don't be late, you won't want to miss this. Dinner will begin immediately after the icebreaker.

7:30 PM - 9:30 PM

Welcome Dinner -  Overlook West, located on the 14th Floor of the Loews

Thursday, September 9, 2021

7:15 AM - 8:30 AM

Registration Table Opens–  Ellington Ballroom Pre-Function Area Optional
7:30 AM - 8:30 AM

Breakfast - Mercer Ballroom
8:30 AM - 8:40 AM

Announcements & Welcome -  Ellington Ballroom Salon D,E,F

Rich Siegel, President & Publisher Hospitality Upgrade
8:40 AM - 9:35 AM

Innovations at Delta Airlines - Ellington Ballroom Salon D,E,F

Emerging technologies and innovation strategies Delta Airlines is embracing for air travel.

Speaker:  Matt Muta, VP of Innovations at Delta Air Lines
9:40 AM - 10:35 AM

The New Paradigm – Vaccines, Health Passports and other COVID-Related Operational and Contracting Challenges - Ellington Ballroom Salon D,E,F
Presentation will focus on the operational and contracting changes that have occurred over the past 16 months, including vaccines, health passports, testing and other COVID measures, evolving vendor relationships and privacy.

Speaker:  Greg Duff, Foster Garvey PC
10:35 AM - 10:45 AM

10:50 AM - 11:10 AM

CIO led Mini Session: - Ellington Ballroom Salon D,E,F

Facing the growing challenges of the industry’s staffing problem
Speaker:  Dan Kornick, Chief Information Officer, Loews Hotels & Co
11:15 AM - 12:10 PM

How businesses should think about their cybersecurity investments - Ellington Ballroom Salon D,E,F

It is no secret that the requests for cybersecurity investments are constantly increasing. Hotels have complicated technology environments, complex business models and relentless regulatory and consumer demands.  How should hotel owners approach innovation while also extracting value from their cybersecurity investments? Shamla will share her practitioner experience on this topic while offering us a constructive approach to make these decisions.

Speaker:  Shamla Naidoo, Global CISO, Digital Transformation, CIO, Board Member, Risk Leader, Attorney
12:15 PM - 1:30 PM

Lunch -  Mercer Ballroom Optional
1:30 PM - 1:45 PM

Group photo - Roof Top Terrace 14th floor 1:30 SHARP

1:50 PM - 2:30 PM

CBRE Hotel Outlook - Ellington Ballroom Salon D,E,F

In this talk, Bram will describe economic and supply factors influencing hotel performance, the threat posed by the ongoing Delta variant and forecast data for national performance of hotels over the next five years.

Speaker:  Bram Gallagher, Senior Economist, CBRE Hotel Research
2:35 PM - 3:30 PM

Why procrastination is the winning strategy in technology - Ellington Ballroom Salon D,E,F

We live in a world where the tech pie is being split smaller and smaller as stakeholders proliferate demanding that you execute security, reliability, innovation, talent recruiting and retention and tech strategy PERFECTLY in each category despite a shrinking budget and ballooning threats! In this hour, we'll talk about the reality of juggling all of these balls, and knowing when to let certain ones drop, and how!

Speaker:  Caleb Hurd, Director of Site Reliability Engineering at Citrix
3:30 PM - 3:45 PM

BREAK Optional
3:45 PM - 5:00 PM

The Annual CIO Roundtable Discussion - Ellington Ballroom Salon D,E,F

5:45 PM - 6:00 PM

Meet in Hotel Lobby - Buses leave at 6:00 for New Realm Brewery

6:30 - 9:30 PM

Dinner - New Realm Brewery:
Start in the Beer Garden then Roof Top Patio for a Group photo and dinner with surprises


Friday, September 10, 2021

6:30 AM - 7:30 AM

BREAKFAST -  Mercer Ballroom
Check out and bring suitcases with you to load on the bus. If you are returning to LOEWS Hotel after the tour leave your luggage with the bellman.
7:15 AM - 7:45 AM

Load up luggage on the buses: BUSES ARE LEAVING AT 8 am SHARP heading to Delta Airlines Corporate
(Bring your luggage along if you are flying out after the tour as this bus goes to the airport.)
8:30 AM - 11:45 PM

Behind-the-Scenes Tour of Delta Airlines -
A unique experience at Delta Airlines that you won't want to miss!
I promise that you will find this is an experience of a lifetime as tech and innovation leaders from Delta share what their future technology endeavors look like as we brainstorm how this can be used to enhance the hospitality experience for your guests. You will find what they are doing is amazing!  Masks are required and safety goggles will be provided. Comfy walking shoes reccomended.
11:45 PM - 12:00 PM

Hartsfield–Jackson Atlanta International Airport -
We will go directly from the Behind-the-Scenes Tour of Delta Airlines to the International gate. You can plan to arrive at the International gate around 12:00 pm where you will be able to check-in to your flight. We will also have a shuttle returning to the Loews Atlanta for anyone who drove or lives in Atlanta. 
Thanks To Our 2021 Sponsors

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