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The CIO Summit Hollywood is going to be on a “West Coast” schedule! 
We encourage you to arrive Tuesday evening so you don’t miss a minute (and join us for a pre-conference dinner).
The 2022 CIO Summit will start on Wednesday morning (early) with the networking activity and ending with the big dinner Finale on Thursday evening. Friday (Sept. 9th) will be breakfast but no planned Friday sessions so everyone can get to the airport early, especially those trying to return to the East Coast.

Wednesday, September 7, 2022

9:30 AM - 10:00 AM

Registration Table Opens –  Studios Foyer Optional
9:55 AM - 12:30 PM

Howdy Partners! Have you dreamed of being a cowboy like John Wayne or Clint Eastwood in an old spaghetti western? Horseback ride in the heart of Los Angeles where you will see the famous HOLLYWOOD sign, Griffith Observatory and Downtown Los Angeles.  Saddle up with some expert guides who have acted and/or done stunts with horses in movies and for television.  Even some of the horses at the ranch are “celebrities” who have been featured in films!  If you would like to come along for the ride, please RSVP [HERE].

Group A will meet in the lobby at 9:55 AM sharp!

1:00 PM - 3:00 PM

Registration Table Opens –  Studios Foyer

3:00 PM - 3:10 PM

Welcome to the Summit -  Studios A, B & C

Speaker:  Rich Siegel, President & Publisher Hospitality Upgrade
3:15 PM - 4:05 PM

Pandas, Unicorns and Cybersecurity  -  Studios A, B & C

Practical Methods to Reduce organizational risk threat by improving the big three: people, processes and technology

Speaker:  Peter Hay, SimSpace
4:10 PM - 4:35 PM

Educational  Session #2 -  Studios A, B & C

Education Session #2/ Small group activity

Speaker:  More information on the speaker to come 
4:40 PM - 4:50 PM

Sponsor Session - Studios A, B & C Optional
5:30 PM – 6:00 PM

First-time Attendee Meet and Greet – Preston's Restaurant

5:30 PM – 6:00 PM

Welcome Reception & Icebreaker Activity – Preston's Restaurant

The CIO Summit focuses on peer-to-peer interaction. It is important to us that you meet everyone and we are very creative when it comes to networking. Join us for cocktails and Rich's infamous icebreaker. It can be silly, but we guarantee it is always fun. Please don't be late, you won't want to miss this. Dinner will begin immediately after the icebreaker.

7:00 PM - 9:00 PM

Welcome Dinner -  Preston's Restaurant


Thursday, September 8, 2022

7:30 AM - 8:30 AM

Registration Table Opens–  Studios Foyer Optional
7:30 AM - 8:15 AM

Breakfast - Studios D & E

8:25 AM - 9:20 AM

Stuck in the Middle with You -  Studios A, B & C

Relationships are a work in progress.  Relationships with vendor partners are no exception – from what works to what doesn’t and what could just be better. Hotel industry lawyer Greg Duff will be acting as our “marriage counselor in chief” as we address this issue head on in a very unique panel comprised of three CIOs and three partner representatives.  

Speaker: Greg Duff, Foster Garvey
9:25 AM - 10:15 AM

Management in the Time of Predictable Supply Chain Unpredictability: How the industry must adapt to achieve Resilience, Agility and Sustainability Studios A ,B, & C

The COVID-19 crisis, post-pandemic economic effects, and the risk created by ongoing political crises have exposed the vulnerabilities of today’s global supply chains. Hospitality and travel leadership finds themselves in a complex position: in the crosshairs of maintaining their traditional guest service levels while supply chain instability continues to undermine those service levels and increase the cost of service delivery. Based on a 2021 AHLA study, 86% of hotels report having been impacted by supply chain issues, how do we engineer for the future?

Speaker:  Sally Kelly, PROVision Partners
10:15 AM - 10:30 AM

BREAK - Studios Foyer
10:30 AM - 11:25 AM

Want to build a personalization roadmap?  First you need the right technology foundation - Studios A, B & C
Delivering personalized guest experiences has become a north star the hospitality industry.  From marketing automation platforms to CDPs to mobile apps, content management systems, customer databases, and more, companies have invested tens of millions of dollars in technology stacks but somehow still struggle to see the expected return.  It turns out, it’s not the technology itself, but how it is integrated and used that’s the problem.  The challenge is that with so many different stakeholders, use cases, and components, it  is easy to lose sight of the overall goal and end up with disjointed technology pieces that aren’t delivering the promised value.  We will provide some pointers for both avoiding and fixing this challenge, leveraging case studies from across industries.

Speaker:  Kelly McGuire, ZS Consulting
11:30 AM - 11:50 AM

CIO Summit Surprise Teambuilding Activity - Studios A, B & C

You won't want to miss this unique and definitely memorable networking and team building challenge

11:55 PM - 12:55 PM

Lunch -  Studios D & E Optional
12:55 PM - 1:30 PM

Group photo - Pool Terrace  arrive at 1:00 SHARP

1:30 PM - 2:25 PM

Boutique Meets Geek: Adapting To Today’s Technology to Enhance Guest Experience - Studios A, B & C

We’ll sit down with a very tech-savvy general manager to hear how he’s utilizing and experimenting with new technologies to improve the guest experience at Dream Hollywood, his approach to identifying the latest trends, tips and tricks when presenting these new ideas, and his insights, findings and key learnings from the property’s offerings. The panel will also feature an interactive portion where the audience will participate and decide: “this is a good idea,””it’s too risky,” “this scares me to death,” or “legal will never go for it.”

Speaker:  Vaughn Davis, General Manager, Dream Hollywood; Matt Schwartz, CTO, Sage Hospitality
2:30 PM - 2:50 PM

Mini session  - Studios A, B & C

We live in a world where the tech pie is being split smaller and smaller as stakeholders proliferate demanding that you execute security, reliability, innovation, talent recruiting and retention and tech strategy PERFECTLY in each category despite a shrinking budget and ballooning threats! In this hour, we'll talk about the reality of juggling all of these balls, and knowing when to let certain ones drop, and how!

2:50 PM - 3:10 PM

AFTERNOON BREAK - Studios Foyer Optional
3:10 PM - 4:30 PM

The Annual CIO Roundtable Discussion - Studios D & E

5:15 PM

Meet in Hotel Lobby - Buses leave at 5:30 for Evening Dinner

6:00 - 9:30 PM

Dinner - Exciting Thursday Dinner adventure to be announced soon. It will be memorable.


Friday, September 9, 2022

8:30 AM - 10:00 AM

BREAKFAST -  Studios A, B & C
Check out and bring suitcases with you to breakfast.

Lyft Pass information:

Redeem your Lyft Pass herehttps://www.lyft.com/lp/CIOSUMMIT22
Date/Time range: Sep 9, 2022, 8:00am - 3:00pm

Thanks To Our 2022 Sponsors
  • Blueprint RF
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