Tuesday, September 6, 2022
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7:30 PM - 9:30 PM
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Pre-Conference Networking Reception at Yamashiro - a looping Shuttle will be provided
Come kickoff the CIO Summit at the Yamashiro, a timeless treasure. The reception will take place on the gorgeous garden terrace, enjoy an evening of drinks, sushi and light bites while interacting with your peers and taking in the unparalleled views of Hollywood. During the Golden Age of Hollywood, Yamashiro served as a private club for the ultra-exclusive “Club of the Four Hundred” where Hollywood’s most famous stars and movie moguls like Marilyn Monroe and Howard Hughes gathered for fine dining and social event experiences. The hand-carved beauty and authentic architecture of Yamashiro has been featured in countless movies, films, and television shows, including blockbusters like Kill Bill and Memoirs of a Geisha.
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Wednesday, September 7, 2022
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9:30 AM - 10:00 AM
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Registration Table Opens – Studios Foyer
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9:55 AM - 12:30 PM
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Two Wednesday activities to choose from! Please use the RSVP form to register. Activity RSVP [HERE]
OPTION 1- Howdy Partners! Trail Ride on Horseback: Horseback ride in the heart of Los Angeles where you will see the famous HOLLYWOOD sign, Griffith Observatory and Downtown Los Angeles. Please note you must wear pants, close toed shoes and there is a 240 lbs weight limit.
Saddle up with some expert guides who have acted and/or done stunts with horses in movies and for television. Even some of the horses at the ranch are “celebrities” who have been featured in films! If you would like to come along for the ride, please RSVP [HERE].
Group 1 will meet in the lobby at 9:55 AM sharp!
OPTION 2- Sightseeing Tour: Explore the Hollywood hills in style via a motorized engine. You will see the famous HOLLYWOOD sign, Griffith Observatory, Downtown Los Angeles, and more.
Please RSVP [HERE]
Group 2 will meet in the lobby at 10:15 AM sharp!
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12:30 PM - 2:00 PM
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Informal Lunch Buffet - Studios D & E
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1:00 PM - 3:00 PM
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Registration Table Opens – Studios Foyer
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3:00 PM - 3:10 PM
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Welcome to the Summit - Studios A, B & C
Speaker: Rich Siegel, President & Publisher Hospitality Upgrade
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3:15 PM - 4:00 PM
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Pandas, Unicorns and Cybersecurity - Studios A, B & C
Practical Methods to Reduce organizational risk threat by improving the big three: people, processes and technology
Speaker: Peter Hay, SimSpace
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4:05 PM - 4:55 PM
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Stuck in the Middle with You - Studios A, B & C
Relationships are a work in progress. Relationships with vendor partners are no exception – from what works to what doesn’t and what could just be better. Hotel industry lawyer Greg Duff will be acting as our “marriage counselor in chief” as we address this issue head on in a very unique panel comprised of three CIOs and three partner representatives.
Moderator: Greg Duff, Foster Garvey
Panelists: Andrew Arthurs, Scott Nunn, Rohan Jani, Jady West, Mary Gerdts and Mike Dickersbach
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4:55 PM - 5:00 PM
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Sponsor Session - Studios A, B & C
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5:30 PM – 6:00 PM
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First-time Attendee Meet and Greet – Preston's Restaurant
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5:30 PM – 6:00 PM
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Welcome Reception & Icebreaker Activity – Preston's Restaurant
The CIO Summit focuses on peer-to-peer interaction. It is important to us that you meet everyone and we are very creative when it comes to networking. Join us for cocktails and Rich's infamous icebreaker. It can be silly, but we guarantee it is always fun. Please don't be late, you won't want to miss this. Dinner will begin immediately after the icebreaker.
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7:00 PM - 9:00 PM
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Welcome Dinner - Preston's Restaurant
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Thursday, September 8, 2022
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6:30 AM - 7:30 AM
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Yoga for all! - Studios A, B & C
Join us for a morning of stretching and meditating guided by local LA Yoga Instructor, Christina. Christina received her yoga teacher training from YogaWorks in Los Angeles, a five-star rated yoga teacher training. She has been practicing Ashtanga yoga for 10 years. She will be doing a session on Thursday morning for people of all sizes, ages, and fitness levels. The first 45 minutes will focus on stretching and movement and the last 15 minutes of the session will be focused on meditation with the calming sound of a sound bowl. This class is open to everyone from someone who has never touched a yoga mat to the most experienced of yogis.
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7:30 AM - 8:30 AM
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Registration Table Opens– Studios Foyer
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7:30 AM - 8:15 AM
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Breakfast - Studios D & E
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8:30 AM - 9:20 AM
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The Rise of Digital Tipping: How Fintechs Are Helping Hospitality Go Cashless - Studios A, B & C
Jakub Petri is a Senior Director at Visa focusing on new opportunities to introduce digital payments, eliminate friction and offer diverse financial solutions including risk, fraud, and compliance to potential clients. His background includes development of new payment and financial products and offerings across global markets. Jakub works with hospitality and service clients, including FSRs, QSRs, fintech, hitech, payment processors and financial institutions to enhance the digital experiences of guests, employees, and operators. During the CIO Summit, Jakub will share his knowledge of digital tipping offerings and how Visa collaborates with variety of partners to offer state of the art tipping solutions to its clients.
Speaker: Jakub Petri, Visa Direct Global
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9:25 AM - 10:15 AM
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Management in the Time of Predictable Supply Chain Unpredictability: How the industry must adapt to achieve Resilience, Agility and Sustainability - Studios A ,B, & C
The COVID-19 crisis, post-pandemic economic effects, and the risk created by ongoing political crises have exposed the vulnerabilities of today’s global supply chains. Hospitality and travel leadership finds themselves in a complex position: in the crosshairs of maintaining their traditional guest service levels while supply chain instability continues to undermine those service levels and increase the cost of service delivery. Based on a 2021 AHLA study, 86% of hotels report having been impacted by supply chain issues, how do we engineer for the future?
Speaker: Sally Kelly, PROVision Partners
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10:15 AM - 10:30 AM
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BREAK - Studios Foyer
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10:30 AM - 11:25 AM
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Want to build a personalization roadmap? First you need the right technology foundation - Studios A, B & C
Delivering personalized guest experiences has become a north star of the hospitality industry. From marketing automation platforms to CDPs to mobile apps, content management systems, customer databases, and more, companies have invested tens of millions of dollars in technology stacks but somehow still struggle to see the expected return. It turns out, it’s not the technology itself, but how it is integrated and used that’s the problem. The challenge is that with so many different stakeholders, use cases, and components, it is easy to lose sight of the overall goal and end up with disjointed technology pieces that aren’t delivering the promised value. We will provide some pointers for both avoiding and fixing this challenge, leveraging case studies from across industries.
Speaker: Kelly McGuire, ZS Consulting
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11:30 AM - 11:45 AM
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CIO Summit Surprise Teambuilding Activity - Studios A, B & C
You won't want to miss this unique and definitely memorable networking and team building challenge
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11:45 PM - 12:30 PM
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Lunch - Studios D & E
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12:35 PM - 12:50 PM
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Group photo - Walk to Dolby Theater Level 1 Rotunda Arrive by 12:35 SHARP for group photo on the Oscars stage!
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12:50 PM - 1:25 PM
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Dolby Theatre Stage Theatre Tour
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1:30 PM - 2:25 PM
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Boutique Meets Geek: Adapting To Today’s Technology to Enhance Guest Experience - Studios A, B & C
We’ll sit down with a very tech-savvy general manager to hear how he’s utilizing and experimenting with new technologies to improve the guest experience at Dream Hollywood, his approach to identifying the latest trends, tips and tricks when presenting these new ideas, and his insights, findings and key learnings from the property’s offerings. The panel will also feature an interactive portion where the audience will participate and decide: “this is a good idea," "it’s too risky,” “this scares me to death,” or “legal will never go for it.”
Speaker: Vaughn Davis, General Manager, Dream Hollywood; Matt Schwartz, CTO, Sage Hospitality
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2:30 PM - 2:50 PM
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AFTERNOON BREAK - Studios Foyer
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2:50 PM - 4:25 PM
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The Annual CIO Roundtable Discussion - Studios D & E
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4:35 PM
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Meet in Hotel Lobby - Buses will leave at 4:45 PM SHARP!!!!
You don't want to miss the bus and the fun Thursday evening that we have planned.
First stop: Warner Bros for a private tour and cocktail hour.
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5:15 - 8:00 PM
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Warner Bros Private VIP Back Lot Tour and Cocktail hour - We'll explore the back lot tour for two hours visiting sets like The Big Bang Theory and Friends as well as see some of the most memorable scenes from the most iconic movies. This is NOT to be missed. After our private tour we'll have a cocktail hour.
Reception at "Story Telling Showcase"
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8:00 PM - 10:15 PM
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Lucky Strike Hollywood
After the Warner Bros tour we'll hop on the bus one more time to end the night at the iconic Lucky Strike Bowling for dinner and fun.
Right at the corner of Hollywood & Highland, Lucky Strike Hollywood is the perfect place to grab a drink at our bar that is a piece of Hollywood history (ask our bartender about it…it’s a good one!) You never know who you will see on the lanes, so keep your eyes peeled for your favorite celebrities and musicians. Oh, and don’t forget to check out those celebrity bowling scores!
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Friday, September 9, 2022
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8:30 AM - 10:00 AM
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BREAKFAST - Studios A, B & C
Check out and bring suitcases with you to breakfast.
Lyft Pass information:
Code: CIOSUMMIT22
Redeem your Lyft Pass here: https://www.lyft.com/lp/CIOSUMMIT22
Date/Time range: Sep 9, 2022, 8:00am - 3:00pm
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