Tuesday, September 5, 2023

7:00 PM - 9:00 PM
Pre-Conference Networking Reception at The Electric Shuffle

Address: 91 Red River Street STE 102 Austin Texas 7870
The Electric Shuffle is located directly across the street from the Hotel Van Zandt.

This is always a casual, fun start to our week together. All those who arrive early are welcome to join us for hors d’oeuvres, pizzas and high-tech shuffleboard! Special thanks to our dinner sponsor - Cox Business

Website: Austin | Electric Shuffle (electricshuffleusa.com)

Wednesday, September 6, 2023

10:00 AM - 11:30 AM

Registration Table Opens –  Lady Bird Foyer

11:30 AM - 12:30 PM

Scavenger Hunt Attendee Buffet Lunch -  Geraldine's

For our Wednesday day activity we will team up to explore downtown Austin via a series of clues. We're bringing back the highly requested Scavenger Hunt and can assure you it will be a memorable 2.5 hours. If you haven't yet signed up to participate in the Scavenger Hunt please do so now: https://hftp.wufoo.com/forms/cio-summit-networking-activity-rsvp-form/

12:45 PM - 3:30 PM

PRE-CONFERENCE Networking Activity - Meet at Geraldine's at 12:45 PM

Reservations required for this event. Register for Scavenger Hunt Austin HERE.

Attendees joining our Pre-conference Scavenger Hunt Networking Activity meet at 12:45 PM at Geraldine's sharp for your team selection and some guidelines and base rules for our competition.

Pre-Scavenger Hunt meeting can't be missed.Reservations required for this event.

Please reserve your spot by registering with the form here --https://hftp.wufoo.com/forms/cio-summit-networking-activity-rsvp-form/

5:00 PM - 6:00 PM

Registration Table Opens –  Lady Bird Foyer

6:00 PM – 6:30 PM

First-time Attendee Meet and Greet – Lady Bird Studio

6:30 PM – 7:00 PM

Welcome Reception & Icebreaker Activity – Lady Bird Studio

The CIO Summit focuses on peer-to-peer interaction. It is important to us that you meet everyone and we are very creative when it comes to networking. Join us for cocktails and Rich's infamous icebreaker. It can be silly, but we guarantee it is always fun. Please don't be late, you won't want to miss this. Dinner will begin immediately after the icebreaker.

7:00 PM - 9:00 PM

Welcome Dinner -  Meriwether Ballroom

Thursday, September 7, 2023

6:30 AM - 7:30 AM

Yoga for all! - Lady Bird Studio

Join us for a morning of stretching and meditating guided by local Yoga Instructor. Everyone will have a yoga mat in their room, please bring it with you to the morning yoga session.

7:30 AM - 8:30 AM

Registration Table Opens–  Lady Bird Foyer

7:30 AM - 8:15 AM

Breakfast - Geraldine's

8:30 AM - 8:40 AM

Welcome to the Summit -  Lady Bird I, II & III

Speaker:  Rich Siegel, President & Publisher Hospitality Upgrade

8:40 AM - 9:25 AM

Educational Session #1 - Cybersecurity – Staying ahead of the bad guys -  Lady Bird I, II & III

Empower your cybersecurity strategy with essential insights, tools, and strategies to combat the “human factor.” Safeguard your hotel and guest trust by discovering techniques to fortify your cybersecurity strategy and stay steps ahead of evolving threats.

Speaker:  Douglas Landoll, CISSP, MBA, ISSA Distinguised Fellow, Lantego

9:30 AM - 10:40 AM

Educational Session #2 - Rise of the Machines: What is the Real Impact of AI on the Human Side of Hospitality? -  Lady Bird I, II & III

The sudden rise of Artificial Intelligence is unprecedented in its potential to revolutionize business practices, as well as the way we, as humans, live, work, play and travel. But what’s real and what’s hype when it comes to the practical applications of AI for hospitality—and what is the real impact on the people it’s meant to serve—your guests, staff and other stakeholders within your organization? Where is the best place to start and what is the human element needed for its deployment? This session will seek to separate fact from fiction, discuss AI-washing in the market, and foster a real dialogue about the use of these disruptive new tools.

Speaker:  David Chestler, President, PROVision Partners

10:40 AM - 11:00 AM

BREAK - Lady Bird Foyer

11:00 AM - 11:50 AM

Educational Session #3 - AI @ Work: What Every CIO in Hospitality Must Know About Legal Risks! - Lady Bird I, II & III

Whether it is sanctioned or not, employees are likely using AI in their jobs. Infosec and legal can work together to address this reality and empower teams. Join us to discuss how to harness the potential of AI in your workforce while proactively addressing legal complexities surrounding intellectual property, security and confidentiality.

Speaker:  Erin Snodgrass, Foster Garvey

11:50 AM - 12:10 PM

Educational Mini Session - #4 - Lady Bird I, II & III

12:10 PM - 1:00 PM

Lunch - Geraldine's

1:15 PM - 2:10 PM

Educational Session #5 – The Age of Digital Disruption and the Economics of Hotels  -  Lady Bird I, II & III

The hotel industry didn’t need a pandemic when they were already battling epic changes borne from a rapidly expanding digital marketplace. Retailers, bankers and newspapers have all been turned upside down by it; how will hotels manage? The implications are important to understand for hotels operating in a world where consumers are beholden to the likes of Google, Facebook, Amazon, and Airbnb. Then along comes ChatGPT. Recovering from the pandemic brought its own challenges, but it also revealed many opportunities for hotels. How can hotels take advantage of the disruption over the next 1-3 years? Will the approach to customer acquisition change and how will the industry measure its success?  Data will be shared on hotel performance pre- and post-COVID along with a forecast for 2023 and expectations of how the hotel industry will evolve over the next 5-10 years.

Speaker:  Cindy Estis Green, CEO and Co-Founder, Kalibri Labs

2:15 PM - 2:40 PM

Educational Session #6 – Does it Really Matter?  -  Lady Bird I, II & III

Get ready for some entertainment and some mandatory audience participation. Based on the Newlywed Game Show of the ‘60s and ‘70s, we quiz our room of CIOs and the Hotel Van Zandt GM to see how well they know general managers, the hotel guest and the industry in general. What matters most and what doesn’t matter at all? You won’t want to miss this entertaining session that’s likely to spark some animated discussion.

Speaker:  Brennan Gildersleeve, VP Property Technology, Sage Hospitality; Michael Moros, General Manager, Hotel Van Zandt

2:40 PM - 3:20 PM

CIO Summit Surprise Team-building Activity -  Lady Bird I, II & III

You won't want to miss this unique and definitely memorable networking and team building challenge

3:25 PM - 3:45 PM

Group photo - Location TBA

3:45 PM - 4:10 PM


4:10 PM - 5:15 PM

Educational Session #7 - Lady Bird I, II & III

Consultants' Panel - Go in the trenches of the world of hotel consultants - the good, the bad, and the ugly.

Our panel of distinguished consultants will share their journeys into consulting, unravel the value they bring to the industry, and uncover insights from years of industry experiences.

Moderator: Jady West, Vice President, Hospitality Cox Business
Jeremy Rock, Page Petry and Mark Haley

6:00 PM

Meet in Hotel Lobby.

6:10 PM First bus departs for P6, then will loop back for a second round of folks.

The Hotel Van Zandt offers a complimentary Happy Hour in the lobby area from 5PM-6PM daily, so if people get down to the lobby a little before 6PM they will be able to grab a drink, then chat while they wait for the bus.

Friday, September 8, 2023

8:00 AM - 8:45 AM

Breakfast - Geraldine's

9:00 AM - 10:45 AM

The Annual CIO Roundtable Discussion -- Lady Bird I, II & III

One of the highlights of the entire event has always been the final session of the CIO Summit. This session inspires conversation and debate and consistently leaves attendees wanting more. With CIOs seated in a circle (round), we will talk about things no one else dares discuss. In past years, we’ve talked about the elimination of your job and shared valuable trade secrets of how to negotiate funding for IT projects. This year’s intervention promises to tackle more tough questions and is definitely NOT politically correct! You’ll definitely want to stay for this session that tackles the issues concerning CIOs.

Moderator: Matt Schwartz, CTO, Sage Hospitality

10:45 AM - 11:00 AM

Summit Thank you and Depart to the Airport.For all attendees and sponsors, The CIO Summit Lyft code is CIO23AUSTIN - to be used to your airport return.The code will be active from 9:00 AM – 3:00 PM on Friday, September 8, 2023.Hospitality Upgrade will cover trips up to $30.00 USD*.

*If the fare exceeds $30.00 USD, the remainder will be charged to the card on your Lyft profile.

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