Sudharshan Chary of Datavision 2019 HFTP International Hospitality Technology Hall of Fame

Sudharshan Chary of Datavision 2019 HFTP International Hospitality Technology Hall of Fame

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August 15, 2019
Business | Intelligence
Sudharshan Chary

Co-founder and president of Datavision Technologies Inc., Sudharshan helped drive the evolution of business intelligence for hospitality





Sudharshan Chary, the 2019 inductee to the HFTP International Hospitality Technology Hall of Fame, has influenced the evolution of business intelligence in the global hospitality industry for over two decades. But, what truly sets Sudharshan apart in the field of technology is his ability to seamlessly integrate employment with enjoyment, and business with friendship.

As co-founders of Datavision Technologies, Inc., Sudharshan and his partner Sherry Marek have spent their careers solving a problem they noted early on, at a time when hotels still struggled with basic reporting. They recognized the need to automate data collection, and thus the Datavision Business Intelligence system was created. 

Sudharshan is that rare kind of individual who can convert his technical knowledge into a language that users across the organization can understand, because he recognizes that technology is only useful if the users know how to effectively use it. 

Most importantly, Sudharshan has the ability to form genuine, longlasting friendships with his customers, vendors and colleagues. Whether throwing cigar parties or climbing mountains with friends, he enjoys life to the fullest. This highlights his personality as someone who is passionate about both life and people — which defines hospitality at its core. Here’s a conversation with Sudharshan about the genesis of his career and professional achievements.

When did you first know you wanted to be in the hospitality industry? 
My first job out of college was with InterContinental Hotels’ corporate IT office working on their global reservations system in Stamford, Connecticut under John Cahill (an inductee to the Hall of Fame). Initially, I did not understand much about hotels since I was working on the back-end systems. But then I met Sherry Marek, who was director of front office systems in the same office. She and I had many conversations over coffee on how hotels work and I was fascinated with hospitality. 

One of the challenges she repeatedly mentioned was the hotels’ inability to streamline reporting and data analysis. She provided the concept of what a hospitality business intelligence (BI) system should do, and I brought it to life with my software engineering background. When we started Datavision together in 1996, HITEC did not have a category for ‘business intelligence’ and we had to request HFTP to add it in. Sherry and I ended up getting married and had three kids — but that’s another story, Co-founder and president of Datavision Technologies Inc., Sudharshan helped drive the evolution of business intelligence for hospitality titled, “Pie Charts and Champagne, Successfully Combining Romance and Business Intelligence.” 

What is your favorite part about working in hospitality? 

The friendships I have developed over time. I am not in touch with too many of my college buddies, but I still count many customers from 20 years ago as personal friends today. I have so many memories of things that I have done with them – staying at their houses, playing backyard basketball with our kids, eating at the Suq in Doha, bar hopping in Tokyo, clubbing in Kuala Lumpur, hiking the Great Wall of China, dune surfing in Dubai, whitewater rafting in Colorado, watching the sun rise from the summit of Kilimanjaro and sharing stories of our children growing up. Sometimes I forget that they are customers and not just friends. 

What is a moment in your career that you will always remember?
About 15 years ago, Datavision did not have any international installs yet. I was invited to give a presentation at the corporate offices of Mandarin Oriental Hotel Group in Hong Kong. I was a little concerned whether my American-focused demo would really work in Hong Kong in front of people from all over the world. At the end of the hour-long demo, the attendees loved the product and my message. I began to realize that, regardless of where you are from or what language you speak, everyone is hungry for information and everyone understands what business intelligence can do for them. That is when it hit me — information is the global currency. Always has been and always will be.

What do you believe are the keys to success in a hospitality profession?
A passion for customer service. When you go stay at a hotel, you expect the staff to go the extra mile to make your stay a pleasant one. As a hospitality professional — whether you work in room service, at the pool, at the spa or as a technology vendor — we all need to go the extra mile to ensure that the customer gets the best white glove service possible. At Datavision, we live by the cliché: Rule #1, the customer is always right. Rule #2, if the customer is ever wrong, see Rule #1. True of any business, but particularly so in hospitality.

Interview conducted by HFTP


Read the full article here

Datavision extracts key information from all production systems at the property (PMS, POS, payroll, spa, golf, etc.) and creates an integrated data warehouse that can be used by all decision-makers in the company. Data is delivered to end users via standard spreadsheets, dashboards and over the intranet. Datavision’s solutions are used by both individual resorts and by corporate offices for multiproperty consolidation.

datavisiontech.com


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