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November 01, 2009
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Hospitality Upgrade

© 2009 Hospitality Upgrade. No reproduction without written permission.

Agilysys, one of the leading hospitality technology providers worldwide, announced that Guest 360™, the company’s next-generation property management solution, is on schedule for general availability in early 2010. Recognized as Best New Technology at HITEC 2007, Guest 360 is now an open database and cross-platform PMS that utilizes service-oriented architecture (SOA) to provide a highly scalable solution for hotels and resorts of all sizes. Cenium’s ERP (enterprise resource planning) solution marries the Microsoft Dynamics NAV ERP, including full financial software, with proven hospitality business applications that can be easily customized to your operation.  Galaxy continued to focus on customers’ needs and is announcing that LightSpeed now includes the ability to e-mail guest folios, add pop-up comments for agent reminders, and provide notifications of off-line interfaces to minimize the potential impact of lost revenue. 

Hotel Concepts and Brilliant Hotel Software have joined forces to offer a strong combination of complementary products for the global hospitality market; Brilliant’s PMpro for large chainwide installations and Hotel Concepts IDPMS for hotel companies demanding centralized high-end systems.  Image Technology Systems, the developer of the Visual Matrix property management system, is seeing popularity among independent properties and several smaller franchises. Most notably, the company is the No. 1 vendor for Best Western International with over 900 Best Western properties.  Megasys Hospitality Systems celebrated its 20th anniversary by breaking into the camp and retreat space with its new module: BackPack. This module provides efficiencies in camper registration and bed management, maintaining data specific to an individual, and tracking information on family histories, religious affiliations, activity preferences, medical issues, funding sources and more.

MICROS-Fidelio publicized OPERA’s MyStayManager, which allows guests to manage their hotel reservations and travel itineraries from their mobile devices. This new product allows guests to make reservations, receive real-time updates relevant to their stays, access essential travel information, and select from the services unique to your hotel.  Multi-Systems Inc., announced that its next-generation product, EnterprisePM, uses the latest in Microsoft .NET™ framework and delivers an intuitive user interface with a robust infrastructure capable of servicing multiple locations.  NORTHWIND expanded above and beyond the Maestro property management technology and delivers a total solution to meet PCI compliance, increase guest service, reduce costs and maximize online profitability.

PAR Springer-Miller Systems, one of the industry’s leading providers of hospitality management systems, announced the SMS|Host® hospitality management system, which includes more than 20 seamlessly integrated, guest-centric application modules, and provides hotel/resort staff with the tools they need to personalize service, exceed guest expectations, and drive revenue growth.  ResortSuite provides a unique guest-centric offering that combines common core capabilities with rich domain expertise in every operational area. A truly integrated management solution, ResortSuite helps you operate your property from a strong, unified base while still enjoying a complete 360-degree view of your entire operation and each guest’s experience.  SoftBrands’ solutions help improve the critical operations and increase the profitability of its customers. Solutions range from the company’s Internet-native applications, the Epitome property management system (PMS) and Core central reservation system (CRS), which support the group and chain markets, to its highly functional, simple-to-use Medallion PMS for independent and boutique hotels.

Adaco, Inc., celebrated 25 years of serving the hospitality industry by reaching the milestone of processing $5 billion in annual purchasing through Eclipse software. The latest version called Eclipse .NET combines the power of the Internet for ease of deployment and the power of client applications which offer rich user interface. Agilysys, one of the leading hospitality technology providers worldwide, announced that its point-of-sale solution, InfoGenesis™ integrates with a number of Agilysys offerings, including Lodging Management System® (LMS), Visual One™ Property Management System and Eatec® (an inventory and procurement system). For electronic signatures captured at the point of sale, integration with the DataMagine™ (a document management solution) enables annotation, archiving, searching and distribution of signed check images.  AltiusPAR’s enterprise Guest Experience Ecosystem™ suite (GEE) provides a highly flexible solution based on a data-centric approach to guest services that is highly personalized, scalable and can quickly adapt to an ever-changing environment, and was installed with citizenM Hotels. 

With this year’s unpredictable travel patterns, many hotel companies leverage business intelligence (BI) to analyze and optimize operations and with that in mind, Aptech offers Execuvue® BI which combines data from Smith Travel Research, PMSs, time and attendance and other third-party systems to monitor daily variable costs and revenue to solve problems more quickly than spreadsheets. BirchStreet Systems Inc. offers a procurement solution that is specifically designed for organizations in which food and beverage represents a significant part of purchasing activity, and accordingly, includes numerous features to accommodate the unique needs of the foodservice industry, such as its recipe and liquor monitoring modules.  In addition to the Brandstand Cable Holder, BrandStand Products announces the new Brandstand Alarm Clock with iPod® which presents hoteliers with an alarm clock that is both easy to set and easy to use.

Cendyn’s depth of understanding and experience in direct and interactive marketing, combined with effective technology and ROI focus, continues to help many leading hotel companies around the globe harness the power of all available marketing resources on a single platform.  ClearSky Software represents a complete inventory control solution that includes software, mobile and fixed bar code scanning equipment and customer support programs.  Culinary Software Services, Inc., producers of ChefTec® and CorTec®, provides solutions for recipe and menu costing, inventory control, purchasing and ordering, requisitions and transfers, and nutritional analysis.

Data Plus Hospitality Solutions presented a fully integrated back-office suite which is unique because it combines accounting, human resources and procurement in one complete package.  Whether it is a network renovation, upgrade or new build, Datanamics is capable of creating a sound IT infrastructure while properly preparing hotels for the technology of tomorrow.  Datavision Technologies, Inc., provider of data warehousing and business intelligence solutions, now offers SaaS deployment to alleviate the burden of software maintenance, provide quick installation and minimize capital expenditures. 
Automated channel management provider, EZYield.com recently increased its direct data connections with online travel Web sites worldwide, and is offering integration with multiple global distribution and revenue management systems.  Often many hotel companies simply extract PMS data for their marketing data warehouses, but now the GuestWare Enterprise CRM system closes the integration loop to ensure a single view of the customer is maintained and used at touch points throughout the guest experience.  IDeaS Revenue Optimization, a SAS company, is focused on automated forecasting solutions that are specifically designed to assist hoteliers with a clear vision to their data through pricing, optimization strategies and a greater control over the business. 

Infor’s comprehensive global hospitality solutions for finance, customer relationship management, enterprise asset management, budgeting, forecasting, daily reporting and analytics enable you to meet these challenges and deliver the experience that your guests have come to expect.  InvoTech Systems provides a turn-key management system focusing on back-of-house operations which uses RFID, bar code, electronic signature capture, image scanning and biometric technology in user-friendly interfaces. Libra OnDemand’s software-as-a-service suite of applications is designed to increase revenue by fulfilling customer relationship management needs, and with a pay-as-you-go model, it is easy on any budget. 

Lorica Solutions presents the Lorica Room Center to resolve hardware, software, wiring and management issues for a truly converged hotel IP network. Lorica created a single pipe to the room that dramatically reduces cabling costs and makes ongoing support, monitoring and maintenance much more efficient.  MICROS Systems, Inc., recently demonstrated new mobile features that include mobile ordering by wait staff and self-ordering by guests, such as ordering and pre-ordering food for in-room service and poolside. MICROS now also offers mobile couponing through its iCare product.  MTech’s workflow product, HotSOS, has always had limited stay history and guest profiling capabilities, but now HotSOS customers have access to a full-featured CRM solution (Libra OnDemand) at no extra cost for the integration.

Delphi, Newmarket International, Inc.’s application for automating sales and centralizing account and booking information, is now fully integrated with MeetingBroker®, a lead distribution platform.  Passkey is helping to maximize hotel group revenue by capturing up-sell opportunities through a new feature which allows highly targeted e-mail messages to group guests.  While also keeping aesthetics in mind, PSAV® Presentation Services is uses technologies, systems and equipment to incorporate usability and functionality for your next event. 

RedRock Software presented its new product, a Web-based enterprise system, which is the first of its kind to provide strategic sourcing and e-procurement, materials management, food cost analysis and capital project accounting, all in a single integrated solution.  Success in today’s hospitality industry depends on accurate, up-to-date information but the information many companies are relying on exists on separate, non-integrated systems. SAS Institute is providing a single foundation for data integration, data quality, analytics and business intelligence that can access data from any source and analyze it for important insights.  SDD, Inc. announced JAZZ Fusion software and management services unifies billing and optimization of guest telephone and Internet services. 

Shift4 Corporation’s new patent-protected technology, 4Go SecureSuite™ helps achieve real security for your guests. 4Go™ leverages card information replacement technologySM (CIRT), including tokenization to simplify PCI.  SynXis,  a key component of Sabre Hospitality Solutions (SHS), leverages the strength and breadth of Sabre’s technology, marketing and distribution tools to bring hotel suppliers a global end-to-end solution.  One of the largest help-desk providers in the world, TechTeam Global, Inc., provides system implementation and training, 24/7 help desk support (including full IT and network infrastructure), documentation and e-learning solutions for the lodging, F&B and retail markets. Bring your hotel room to life this year by transforming the in-room TV into a viewing screen for your guest’s iPod, MP3 player, DVD player, gaming console, digital camera and HD camcorder with TeleAdapt, Ltd.’s MediaHub HD™.

Digital marketing solution provider TRAVELCLICK delivers even more proven and measurable marketing tactics that help customers improve ROI.  Trust International announced its new product called yourVoyager,  a CRS portal that enables hotel groups to create their own tailor-made CRS based on the individual needs of their properties and operational departments. yourVoyager can customize the design and functionality for every user. ZDirect, Inc., announced that Orient Express is rolling out ZDirect’s intelligent event-driven communication and is optimizing the ZMail platform to its loyal leisure guests and other channels, such as corporate planners and strategic high volume bookers.

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