PIPELINE PREVIEW: A snapshot of what's ahead

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March 01, 2010
Pipeline Preview
Hospitality Upgrade

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Agilysys, Inc., develops and delivers multiple property management solutions including Guest 360™, Lodging Management System® (LMS), Visual One™, and a document management system called DataMagine™. Brilliant HotelSoftware and Hotel Concepts joined forces to offer a set of complimentary products for the global hospitality market; Brilliant’s PMpro for large, chainwide installations and Hotel Concepts' IDPMS for hotel companies demanding centralized systems. Both of these products also include RezExchange for channel management. CMS Hospitality offers  GuestCentrix that includes a property management system (called GuestCentrixPMS), a centralized reservation system, a point-of-sale system, inventory management system and more. Galaxy Hotel Systems offers Galaxy LightSpeed, a browser-based version of its property management system, and is built with Linux to allow Galaxy to link into the database via XML tools providing new options for remote services.  Hotel Concepts continues to install, train and maintain software and services including: IDPMS Front Office, IDPMS Central Reservations, RezExchange Channel Management, RezExchange Booking Engine and much more.

Among many products, Megasys Hospitality Systems continues to offer PortfolioHMS, which helps streamline operations and run a highly effective hotel by putting reliable easy-to-use software applications at the end users’ fingertips. MICROS-Fidelio publicized OPERA’s MyStayManager, which allows guests to manage their hotel reservations and travel intineraries from their mobile devices. This product allows guests to make reservations, receive real-time updates relevant to their stays, access essential travel information, and select from the services unique to the hotel.  Multi-Systems, Inc. continues to actively listen to its customers and provides products, such as WinPM, Nova Plus, EnterprisePM, WinSAM and more, to fulfill its customers' needs.  NORTHWIND-Maestro PMS concentrates on the goals of independent high-touch hoteliers, resorts and multiproperty groups with Maestro’s Web Connection and Maestro’s eMarketing tools to leverage data from all channels including Facebook and Twitter to maximize revenue. PAR Springer-Miller Systems announced that the newest version of SpaSoft® (3.2) is compliant with the Payment Application Data Security Standards.

HTNG-certified, ResortSuite offers a solution that is designed to minimize interfacing, achieve economies of scale, leverage business intelligence, and optimize operations and guest service in a secure environment.  RoomKeyPMS includes a fully integrated, online reservation booking engine and access to new business through connections to GDS and Internet distribution systems, while centralized service guarantees that your data is always safe with state-of-the-art security and PCI compliance certification. Among a full suite of solutions for corporate chains, management companies, independent hotels, government lodging and diverse housing operations, SoftBrands, an Infor Affiliate, offers a complete property management solution for the transactional activity on- property, including tools for the management of rates, availability and guest profiles for single and multiple properties across multiple platforms.

Delivered on a SaaS basis, StayMgr by SoftHotel, Inc., is focused on delivering breakthrough technology and functionality in three critical areas of hotel operations: guest service, revenue management and manager mobility/administration.

The lastest version of Adaco Eclipse, the company’s flagship software, combines the power of the Internet for ease of development and the power of client applications, which offer rich user interface.  In addition to property management systems, Agilysys, Inc., offers solutions that cover point-of-sale, inventory and procurement, analytics, document management and self-service solutions called eMenu and eCash for Web and kiosk ordering and cashless payment to reduce transaction costs.  Alcatel-Lucent offers a dynamic communications framework to hotels that interconnects people, processes, networks and knowledge. The company is committed to delivering secure, always-on communications that make technology a competitive differentiator for the dynamic hospitality enterprise.  Amadeus hotel technology solutions address marketing, merchandising and distribution needs in a way that streamlines core processes to achieve breakthrough operational efficiencies that cut costs. Aptech Computer Systems, Inc., offers business intelligence solutions and centralized accounting platforms that control labor expenses, tighten payables, help organizations go paperless and much more. 

BirchStreet Systems, Inc., provides its customers with their own unique, secured online marketplace portals on which to conduct all procurement activity.  Brandstand Products manufactures the Brandstand Cable Holder, a unique and effective guestroom Internet cable management solution that is easy to set up, eye-catching and customizable.  Cendyn continues to help leading hotel companies around the globe harness the power of all available marketing resources on a single platform with a focus on ROI.  The Cenium Hospitality Management System (HMS) is a centrally hosted enterprise resource planning (ERP) solution that provides a completely integrated IT infrastructure for hotels.  Clear Sky Software, Inc., represents a complete inventory control solution that includes software, mobile and fixed bar code scanning equipment and customer support programs.  Culinary Software Services, Inc., is the maker of CorTec® and ChefTec® back office software, which lowers food costs, cuts waste and improves efficiencies immediately. 

Data Plus Hospitality Solutions presents a fully integrated back-office suite, which uniquely combines accounting, human resources and procurement in one complete package.  Datanamics' engineers develop cost-effective networking solutions that build upon and make best use of a client’s existing infrastructure.  Datavision Technologies, Inc., provider of data warehousing and business intelligences solutions, now offers SaaS deployment to alleviate the burden of software maintenance, provide quick installation and minimize capital expenditures.  Defero3 provides cost-saving telephony capabilities, giving hoteliers the choice of using a hotel’s existing telephone wiring infrastructure or leveraging CAT5e/CAT6 wiring by converging the voice and data on one seamless network.  The newest version of Digital Alchemy, LLC.’s, Comment Card Alert/Response System allows hotel staff not only to respond to post-stay comments and surveys, but also to track the dialog between their property and the guest for follow-up or problem resolution.  EasyRMS Ltd., has a totally packaged solution specifically developed for the hospitality industry by solution specialists/revenue management scientists, and takes into consideration length-of-stay and guest-per-room concepts.  EZYield.com’s new RezDelivery is a two-way, state-of-the-art reservation delivery platform that allows seamless connectivity between a hotel’s technology and the third-party provider’s technology.  Genares, the makers of gBooker (booking engine), gReserve (Web-based CRS), gConnect (distribution services) and gVoice (private-label call center), is committed to excellent reservations services.  Whether your immediate need is for digital video on-demand, voice-over IP, back-of-house applications or broadband Internet access–Guest-Tek Interactive Entertainment can deliver and support the components you need. Often, many hotel companies simply extract PMS data for their marketing data warehouses, but now the GuestWare® Enterprise CRM system closes the integration loop to ensure a single view of the customer is maintained at all touch points throughout the guest experience. For the last 17 years, hyphen has helped the hospitality industry with outsourced training and implementation, systems consulting, project management and technology audits to cut costs and maximize revenue. iBAHN® announced the launch of its newest product, iMEDIA, which delivers Web content in true high-definition to create a one-of-a-kind viewing experience.

Infor’s comprehensive global hospitality solutions for finance, customer relationship management, enterprise asset management, budgeting, forecasting, daily reporting and analytics enable you to meet challenges and deliver the experience that your guests have come to expect.  InnLink, LLC, announced the launch of InnVite, a new chain code developed for InnLink’s upscale (three-star+) properties. InnPoints Worldwide provides GDS/IDS reservation technology, a Web-based property management system, the VIBE Internet booking engine, private-label voice servies, revenue management and strategic marketing programs. InvoTech Systems, Inc., is the provider of GIMS™, which includes a uniform management system, a linen management system and a laundry system.  Jonas Software is a provider of enterprise management software solutions for the club, foodservice and many more industries, and allows companies to operate at a high level of efficiency by eliminating double entry of information, streamlining workflows and providing staff with information that assists in decision making. Using advances in automated translation technologies and the understanding of digital content/marketing experience, Language Weaver, Inc., offers solutions that enable 100 percent translation of content, with appropriate management of quality.

Libra OnDemand’s customer relationship management systems are currently implemented in more than 380 hotels because the revolutionary software-as-a-service application is easy to use and requires zero upfront capital investment. LMG Data Mining’s Returnity™ application creates dynamic e-mails that let you communicate with guests promptly.  Lorica Solutions presents the Lorica Room Center to resolve hardware, software, wiring and management issues for a truly converged hotel IP network. Lorica created a single pipe to the room that dramatically reduces cabling costs and makes ongoing support, monitoring and maintenance more efficient.  Recently, MICROS Systems, Inc., focused its development efforts on the restaurant. MICROS Restaurant of the Future prepares restaurant operators for the transition to the Gen Y, tech-savvy on-the-go customer. Miwa Lock Co., Ltd., one of Japan’s foremost locking companies, announced the latest range of locks to be launched, ALV2, which uses RFID technology. This technology enables hotels to issue a keycard that opens the door when the guest holds it near the lock. MTech’s workflow product, HotSOS, has always had limited stay history and guest profiling capabilities, but now HotSOS customers have access to a full-featured CRM solution (Libra OnDemand) at no extra cost for the integration. Newmarket International, Inc., has partnered with Dun & Bradstreet® (D&B), a worldwide provider of current account data, in it’s development of Connex for D&B. With Connex for D&B you leverage the powerful D&B global account database containing over 140 million business records. OpenWays, a global provider of mobile-based access-management solutions for the security and the hospitality industries, has developed a solution that securely delivers a key over the air to the right cell phone in order to open the right door lock or access control reader.

Passkey International, Inc., maximizes hotel group revenue by capturing up-sell opportunities through highly targeted e-mail messages to group guests. Pegasus Solutions, Inc., offers RezView® next-generation central reservation system, which was named by InfoWorld magazine as one of the top 100 IT projects of 2009.  PSAV® Presentation Services is a provider of event technology and audiovisual support to hotels in areas such as digital signage, audiovisual systems, data network systems and management, rigging services and much more.  RedRock Software presented its new product, a Web-based enterprise system, which is the first of its kind to provide strategic sourcing and e-procurement, materials management, food cost analysis and capital project accounting, all in a single integrated solution. RateTiger–eRevMax has become an industry benchmark for rate shopping, revenue management and online distribution, with the objective to help the industry better maximize revenue by using next-generation innovative e-products.

Sabre Hospitality Solutions is the new business unit that combines the expertise of SynXis, E-Site Marketing, Sabre Travel Network Hotels, Sabre Media and Bidstork to leverage the strength and breadth of technology, marketing and distribution tools, bringing a global end-to-end solution.  SAS Institute is providing a single foundation for data integration, data quality, analytics and business intelligence that can access data from any source and analyze it for important insights.  SDD, Inc. announced JAZZ Fusion software management services, which unifies billing and optimization of guest telephone and Internet usage. Shift4 Corporation’s new technology, 4Go SecureSuite® helps achieve real security for your guests. 4Go leverages card information replacement technology (CIRT), including tokenization to simplify PCI. TechTeam Global, Inc., provides systems implementation and training, 24/7 help desk support, documentation and e-learning solutions for lodging, F&B and retail markets.  TeleAdapt, LTD., helps bring your hotel room to life by transforming the in-room TV into a viewing screen for your guests' iPods®, MP3s, DVD players, gaming consoles, digital cameras and HD camcorders with MediaHub HD™.  Hotelligence360™ is the latest innovation from TRAVELCLICK®; it looks and acts unlike any other business intelligence tool on the market today, enabling hoteliers to improve financial performance, create new opportunities and compete more effectively. Trust International announced optimization of the Internet booking experience for guests with its next-generation Web booking engine. VingCard Elsafe® announced Signature RFID featuring the latest security technology including near-field communications (NFC) cell phone compatibility.  ZMail® by ZDirect, Inc., takes e-mail technology to a new level of effectiveness by giving hotel managers a powerful way to impact previous guests and inquiry base.

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