VSR, a global provider of cloud communications and conversational agentic AI solutions for hospitality, and Optii Solutions, a leading provider of hotel operations software, have completed an integration that brings AI-powered voice automation to hotel operations, helping reduce response times, improve service delivery and enhance the guest experience.

Through the integration, VSR's VAIA conversational agentic AI assistant enables guests and hotel employees to interact with the Optii platform using natural voice conversations in 26 languages. By combining VAIA's capabilities with Optii's hotel operations platform, hotels can improve operational efficiency while delivering faster, more responsive service to guests.

“Implementing VSR VAIA has profoundly elevated our guest service and transformed our day-to-day operations. By seamlessly automating everything from basic hotel information inquiries to directly inputting service requests into OPTII, the system has streamlined our workflow and eliminated manual entry errors. This integration has truly taken our operational efficiency and service delivery to a new level,” said George Martinez, operations manager, Coco Key Resort and Water Park, the first hotel to utilize the integration.

Guests and employees can speak with VAIA from any mobile phone, guestroom, or hotel phone to request services, report issues, or obtain information, with requests automatically routed into Optii for immediate staff action and follow-up. Hotel team members can create, update, and manage operational requests using simple voice commands from any phone, reducing manual processes and streamlining communication across departments.

"At Optii, we're constantly asking how we can make life easier for the people running hotel operations every day. Integrating with VAIA means requests can now be created and managed with a simple voice command, and guests get the seamless service they expect in the language they're most comfortable in. That's a win for everyone on the floor,” said Dino Pietropaolo, CTO, Optii Solutions

"Guests don't think in terms of hotel systems or workflows, they simply want to ask for extra towels, report an issue, request housekeeping, or get assistance and have it handled quickly, in the language they're most comfortable speaking," said Mark Cederloff, CEO of VSR. "By combining VAIA's conversational agentic AI capabilities with Optii's operational platform, hotels can turn natural voice conversations into actionable requests, helping teams respond faster, streamline operations, and deliver a more seamless guest experience. When hotels can resolve requests more efficiently and consistently, it translates into higher guest satisfaction, stronger loyalty, better review scores, and ultimately a more successful operation."