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Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.

As the travel industry begins to rally, technology companies are taking steps to help their customers get back to business. Strategies run the gamut from complimentary webinars and virtual learning events to special promotions and discounts, all designed to enable hotels and other hospitality venues to reopen confidently and economically amid the COVID-19 pandemic.

Room Service and the New Normal - Food always has been, and always will be, a major part of the travel experience. But in a post-pandemic world, change is inevitable. Crowded restaurants and menus which have been handled many times may well (even temporarily) be avoided by wary travelers.



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It's an Exciting Time for New Technology Products

04/10/2014
by Geneva Rinehart
It’s getting to be that time again – we are only weeks away from HITEC and the buzz around new technology innovation is starting. It’s an exciting time of year. This week I was approached with two very interesting and unique technologies for hotel, resorts and restaurants.

The first is called Tellystream. While I have a feeling someone in our industry has thought of this I haven’t actually seen anything like this to date. Tellystream is a digital signage, DIY solution that allows a property to show its own personal property message on its restaurants and bar televisions during the live commercial breaks. If you are a small property with limited IT support this might be a great option for you or if you are just looking for an innovative way to share messages with your patrons this is worth a look. Check out www.tellystream.com.
 
The second technology is a 3-D pool projection. The Sheraton Waikiki Hotel in Hawaii debuted this technology with an illusion of aliens in the resort’s pool. The company responsible for this is PointCloud Media who took its building mapping technology and adapted it to water. It has a definitely cool factor of 9.5. I can see resort properties  in Las Vegas, Los Angeles and Miami jumping on this for large events, parties, concerts and New Year’s Eve. The company has put together a demonstration video: http://www.youtube.com/watch?v=HcVzmvzGGys or you can check out http://pointcloudmedia.com.
 
Would you like to see more previews of interesting and innovative technologies? Please email the author at the address below.
About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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