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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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Technology Innovation Brings Electricity to the Hotel Industry

04/25/2014
by Trevor Warner
Hotels’ total energy consumption costs can be 6 percent of the operating cost and utilities cost continue to rise. While energy management focuses on the amount of consumption, cogeneration allows the hotel to have greater control on the cost of consumption. While other energy-reducing technologies have produced limited results, cogeneration appears to be a technology that will meet expectations. It’s a technology that has significant corporate investment behind it so we expect to see continued research and development to improve the technology and lower its pricing. 
 
Cogeneration, known as combined heat and power (CHP), is the production of heat and power from a single-fuel source. A cogeneration plant looks like a shipping container and inside is a power plant that takes natural gas and converts it to electricity. In the process of creating electricity, heat is generated that can be used to supply the heat necessary for the property to operate. 
 
The CHP plant supplies 95 percent of the electricity needs of the property. Hotels typically stay on the grid for the remaining 5 percent in the event of an outage or a need that might outpace the output of the CUP plant. 
 
The primary reason for a change to cogeneration would be financial savings. An additional benefit is creating a more reliable and improved power supply. In large cities such as New York and Los Angeles getting off the grid can often be a greater priority than the financial savings. 
 
The typical profile for a hotel that could install cogeneration would be: 
  • 100 or more rooms
  • High electric rates 
  • Hot water heating system
  • High use needs such as on-site laundry, heated pool or local climate extremes 
 
Cogeneration is not new. The first systems started to go in around 2005. The early adopting hotels were more about green exposure or had extremes under the typical profile that made significant financial sense. The draw back was always the upfront expense of the CHP plant. The payback was there but not quick enough for the property to recoup its investment. However, as the technology has continued to develop, the purchase price continues to drop. The current payback for the investment is right at three years and it is expected that timeline to continue to decrease. 
 
The other significant change is the evolution of the business model. Like any product, it takes time for the companies who sell and install the product to develop and mature. This evolution is now creating opportunities for shared savings, financing, and guaranteed pricing. We have seen a significant increase in companies who will install the CHP plant and charge the hotel a set rate below the cost of their current spend. While hotels enter significantly longer contracts to implement this guaranteed savings solution, their upfront financial exposure is reduced to zero. 
 
I’m just waiting for the residential version or better yet, the Mr. Fusion so I can install it in my Delorean.
About The Author
Trevor Warner

Warner Consulting Group


Trevor Warner is an industry expert and consulting for the hospitality technology field.

 
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