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With the news cycle laser-focused on the looming threat of a COVID-19 second wave happening in nearly every territory, it is up to each and every hotel to ensure we are all fully compliant with virus safety guidelines in order to restore group booking confidence. And the only way to ensure compliance with these safety guidelines is through contactless and compliance technologies to give guests a strong guarantee of proper sanitization as well as peace of mind.

A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.



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The Jugaad of Inbox Hero

04/12/2016
by Chuck Coveleski

Last time it was Wabi-Sabi  this time it’s Jugaad.

"What's a Jugaad," you ask? This is a Hindi word that means "an innovative fix" or a "repair derived from ingenuity." (Think a bicycle chain repaired with some duct tape.)

How does this apply to email? Let's pick up from last time…
 
Your Inbox needs an Intervention
 
In the last article, I tried to share some ways to help reduce the emails. Maybe they helped, maybe they didn't or maybe you didn’t even try. That’s okay. We have an innovative fix to give you more time working on your goals and less time spent on managing emails.
 
Realize though that so much time is wasted on emails:
  • Reading them
  • Re-reading them
  • Filing them
  • Deciding what to do with them
  • Doing nothing and coming back later 
We are simply overwhelmed by emails and the numbers show it:
  • 3.9 billion  Estimated numbers of email accounts by 2017
  • 6 percent  Annual growth rate of email accounts over the next four years
  • 207 billion  Estimated number of emails sent per day by 2017 
It's time to take control of those 207 billion emails and get back to achieving your goals.
 
The Jugaad of Inbox Hero

So how do we fix the email overload and get back to focusing on our goals and be successful? Unless your goal is simply read emails, you probably have some serious business goals to work on.
 
You need a plan to:
  • Get through your deluge of emails
  • Identify the important ones
  • Take actions to help you be successful 

We suggest a simple plan we call: "Inbox Hero."

To be an Inbox Hero, you only have to remember these four simple steps (4S):
  1. Start
  2. Share
  3. Save
  4. Shred 
What will this do for you?
 
The only purpose of our Inbox Hero is to help you improve your personal time management process to get all those emails out of your inbox so you can focus on the important stuff.
 
Easy to Remember Powerful to Use

Just remember 4S and you can power through hundreds of emails in under 30 minutes and shred them out of your inbox:

START
  • If the email has an action for you to do like answer a simple yes/no question, do it as you read it. Don’t put it off until later.
  • If it is part of a larger project or you need time to act on it, add it to your to do list then shred that email.
  • Your goal is to touch it once and move on. You will save buckets of time by not looking at the same email more than once.
SHARE
  • If the email is directed to someone else, forward that email out of your inbox and tell the sender who is going to take over.
  • If you are only part of a group of people copied on one big email blast, read it and get rid of it. Ask to be taken off the conversation if it doesn’t apply to you or hide the conversation if the sender doesn’t remove you.
SAVE
  • Save only those emails that have information you can't find someplace else. Most of the time, internal company emails refer to places and information that is saved somewhere else like SharePoint or Google Docs.
  • Your inbox is not an encyclopedia. Don’t worry about saving every single email.
  • Do save emails that have information not found in other places: like personal conversations, decisions and agreements for legal and human resources.
SHRED
  • The most powerful of the 4S: delete the emails!
  • Stop wasting time filing emails into folders when you can get rid of it. If you don’t have to save it, then don’t.
  • Set up rules to move or delete those newsletters, spam and other time wasters right out of your inbox.

Try Something  Everyone has a Different Style

Hopefully, you give some of these a try and see how they best fit into your personal time management process. Even if you save yourself 10 minutes a day not being overwhelmed by your inbox, that’s over 14 hours to get a real business goal achieved. One size doesn’t fit all when it comes to time management.
 
We hope these ideas give you time back to achieve your goals!

About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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