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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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The Jugaad of Inbox Hero

04/12/2016
by Chuck Coveleski

Last time it was Wabi-Sabi  this time it’s Jugaad.

"What's a Jugaad," you ask? This is a Hindi word that means "an innovative fix" or a "repair derived from ingenuity." (Think a bicycle chain repaired with some duct tape.)

How does this apply to email? Let's pick up from last time…
 
Your Inbox needs an Intervention
 
In the last article, I tried to share some ways to help reduce the emails. Maybe they helped, maybe they didn't or maybe you didn’t even try. That’s okay. We have an innovative fix to give you more time working on your goals and less time spent on managing emails.
 
Realize though that so much time is wasted on emails:
  • Reading them
  • Re-reading them
  • Filing them
  • Deciding what to do with them
  • Doing nothing and coming back later 
We are simply overwhelmed by emails and the numbers show it:
  • 3.9 billion  Estimated numbers of email accounts by 2017
  • 6 percent  Annual growth rate of email accounts over the next four years
  • 207 billion  Estimated number of emails sent per day by 2017 
It's time to take control of those 207 billion emails and get back to achieving your goals.
 
The Jugaad of Inbox Hero

So how do we fix the email overload and get back to focusing on our goals and be successful? Unless your goal is simply read emails, you probably have some serious business goals to work on.
 
You need a plan to:
  • Get through your deluge of emails
  • Identify the important ones
  • Take actions to help you be successful 

We suggest a simple plan we call: "Inbox Hero."

To be an Inbox Hero, you only have to remember these four simple steps (4S):
  1. Start
  2. Share
  3. Save
  4. Shred 
What will this do for you?
 
The only purpose of our Inbox Hero is to help you improve your personal time management process to get all those emails out of your inbox so you can focus on the important stuff.
 
Easy to Remember Powerful to Use

Just remember 4S and you can power through hundreds of emails in under 30 minutes and shred them out of your inbox:

START
  • If the email has an action for you to do like answer a simple yes/no question, do it as you read it. Don’t put it off until later.
  • If it is part of a larger project or you need time to act on it, add it to your to do list then shred that email.
  • Your goal is to touch it once and move on. You will save buckets of time by not looking at the same email more than once.
SHARE
  • If the email is directed to someone else, forward that email out of your inbox and tell the sender who is going to take over.
  • If you are only part of a group of people copied on one big email blast, read it and get rid of it. Ask to be taken off the conversation if it doesn’t apply to you or hide the conversation if the sender doesn’t remove you.
SAVE
  • Save only those emails that have information you can't find someplace else. Most of the time, internal company emails refer to places and information that is saved somewhere else like SharePoint or Google Docs.
  • Your inbox is not an encyclopedia. Don’t worry about saving every single email.
  • Do save emails that have information not found in other places: like personal conversations, decisions and agreements for legal and human resources.
SHRED
  • The most powerful of the 4S: delete the emails!
  • Stop wasting time filing emails into folders when you can get rid of it. If you don’t have to save it, then don’t.
  • Set up rules to move or delete those newsletters, spam and other time wasters right out of your inbox.

Try Something  Everyone has a Different Style

Hopefully, you give some of these a try and see how they best fit into your personal time management process. Even if you save yourself 10 minutes a day not being overwhelmed by your inbox, that’s over 14 hours to get a real business goal achieved. One size doesn’t fit all when it comes to time management.
 
We hope these ideas give you time back to achieve your goals!

About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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