Tech Talk

Recent posts

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

x
 

Back to the Basics - Making Payment Security Business as Usual

08/15/2014

The truth is that many of the greatest protective measures you can take to secure confidential information are also the most simple. While attacks have incrementally gained in sophistication, they often aren’t immune to being detected and stopped before the damage has been done. Yet even today, we’re still seeing that security basics are being overlooked and leading to compromises. For example, passwords are a key way to securing access to computers and your point-of-sale environment. Not changing these passwords regularly or using ones that are easily-guessed is like leaving the cash register open and one of the simplest ways for criminals to sneak into your system and access valuable customer payment information. ‘Password' is still one of the most common password used by businesses today; in 2013 two out of three breaches involved compromised credentials according to the 2014 Verizon Data Breach Investigations Report (DBIR).

Another great example is outdated software. As we saw recently with the end of XP support, many retailers and especially smaller retailers are still not aware of the risk to their payment systems and business that comes with having outdated software on their systems. Running old software without the security support, patches and updates, leaves businesses wide open to the latest vulnerability such as the Heartbleed bug or one of the many millions of new pieces of malware being created.

Recently, the PCI Security Standards Council created a quick infographic with 10 simple steps to help drive home the basics and importance of making these practices part of your everyday business.

https://www.pcisecuritystandards.org/pdfs/PCI-Top-Ten.pdf

The PCI Security Standards provide the foundation for this multi-layered approach to data security. Version 3.0 of the PCI DSS takes a special focus on helping you make payment security business as usual, through increased education and awareness, flexibility and understanding security as a shared responsibility.

But even with the best standards in place, criminals after payment card data are persistent in their attacks; we have to be persistent in our defenses, relying not just on one layer of protections but many. This effort must be part of an ongoing and vigilant security program. The PCI community continues to work to update and develop its standards while also providing guidance on other technologies, such as tokenization and Point-to-Point Encryption (P2PE) that can help simplify their PCI DSS compliance efforts and provide added security. In the fall issue of Hospitality Upgrade Magazine, we’ll talk more about these and EMV chip technology and how they can work together with PCI Standards to help you reduce your risk and protect your customers’ payment information.

About The Author
Bob Russo
General Manager
PCI Security Standards Council


 
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code